Keyholder - Luxury Flagship

Job Description

Job Description

KEYHOLDER
PALM BEACH FLAGSHIP

Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand’s presence in one of Florida’s most influential luxury retail destinations.

This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store—leading by example, driving sales, and delivering an elevated, memorable experience to every client.

THE ROLE

As a Keyholder , you will be a critical presence on the sales floor—supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.

This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.

PROFILE OF THE IDEAL CANDIDATE

• A proven luxury sales professional with a deep passion for fashion and client experience

• A consistently high-performing seller with a strong personal client book

• Charismatic, polished, and emotionally intelligent with natural influence on the floor

• Entrepreneurial and commercially driven, with a strong sense of ownership

• Detail-oriented, organized, and comfortable supporting store leadership

• Energized by fast-paced, high-touch retail environments
  

KEY REQUIREMENTS

• 2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)

• Demonstrated history of exceeding individual sales targets (required)

• Strong clienteling skills, including outreach, follow-up, and relationship-building

• Understanding of luxury service standards, styling, and floor etiquette

• Comfortable opening and closing the store and acting as Manager-on-Duty when needed

• Familiarity with Shopify POS (preferred, not required)

• Ability to work a full-time retail schedule including weekends/evenings

• A robust book of business in the West Palm Beach / Palm Beach area (required)

WHAT YOU’LL OWN

Sales & Clienteling Excellence

• Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)

• Leverage your existing client book while actively building new long-term relationships

• Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients

• Proactively clienteling before, during, and after store visits

Leadership on the Floor

• Lead by example, setting the tone for service, selling, and professionalism

• Support store leadership by acting as a key point of contact during shifts

• Provide in-the-moment coaching and support to peers when needed

Brand & Customer Experience

• Ensure every client interaction reflects the brand’s voice, values, and aesthetic

• Create a warm, intentional, and culturally relevant in-store experience

• Represent the brand with confidence, discretion, and taste

Operations & Trust

• Open and close the store with precision and accountability

• Support operational excellence, including cash handling, floor standards, and loss prevention

• Maintain impeccable personal and store presentation at all times

SUCCESS METRICS

• Consistent achievement of individual sales goals

• Growth and retention of a strong, engaged client book

• High levels of repeat business and client loyalty

• Trusted presence on the floor and during key business hours

• Elevated customer experience and brand representation

WHY YOU’LL LOVE WORKING HERE

Keyholders enjoy a suite of elevated benefits designed to reward performance and support growth:

• Competitive hourly rate + performance-based commission

• Generous monthly wardrobe allowance

• Employee discount

• Opportunity to grow with a brand expanding its physical retail presence
  

READY TO JOIN US?

We’d love to meet you.

Please submit your resume for consideration. Applications are reviewed on a rolling basis and only shortlisted candidates will be contacted due to anticipated volume.

We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.

Start Date: January 2026