Keyholder - Luxury Flagship
Retail For The People
Job Description
Job Description
KEYHOLDER
PALM BEACH FLAGSHIP
Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.
As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand’s presence in one of Florida’s most influential luxury retail destinations.
This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store—leading by example, driving sales, and delivering an elevated, memorable experience to every client.
THE ROLE
As a Keyholder , you will be a critical presence on the sales floor—supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.
This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.
PROFILE OF THE IDEAL CANDIDATE
A proven luxury sales professional with a deep passion for fashion and client experience
A consistently high-performing seller with a strong personal client book
Charismatic, polished, and emotionally intelligent with natural influence on the floor
Entrepreneurial and commercially driven, with a strong sense of ownership
Detail-oriented, organized, and comfortable supporting store leadership
Energized by fast-paced, high-touch retail environments
KEY REQUIREMENTS
2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)
Demonstrated history of exceeding individual sales targets (required)
Strong clienteling skills, including outreach, follow-up, and relationship-building
Understanding of luxury service standards, styling, and floor etiquette
Comfortable opening and closing the store and acting as Manager-on-Duty when needed
Familiarity with Shopify POS (preferred, not required)
Ability to work a full-time retail schedule including weekends/evenings
A robust book of business in the West Palm Beach / Palm Beach area (required)
WHAT YOU’LL OWN
Sales & Clienteling Excellence
Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)
Leverage your existing client book while actively building new long-term relationships
Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients
Proactively clienteling before, during, and after store visits
Leadership on the Floor
Lead by example, setting the tone for service, selling, and professionalism
Support store leadership by acting as a key point of contact during shifts
Provide in-the-moment coaching and support to peers when needed
Brand & Customer Experience
Ensure every client interaction reflects the brand’s voice, values, and aesthetic
Create a warm, intentional, and culturally relevant in-store experience
Represent the brand with confidence, discretion, and taste
Operations & Trust
Open and close the store with precision and accountability
Support operational excellence, including cash handling, floor standards, and loss prevention
Maintain impeccable personal and store presentation at all times
SUCCESS METRICS
Consistent achievement of individual sales goals
Growth and retention of a strong, engaged client book
High levels of repeat business and client loyalty
Trusted presence on the floor and during key business hours
Elevated customer experience and brand representation
WHY YOU’LL LOVE WORKING HERE
Keyholders enjoy a suite of elevated benefits designed to reward performance and support growth:
Competitive hourly rate + performance-based commission
Generous monthly wardrobe allowance
Employee discount
Opportunity to grow with a brand expanding its physical retail presence
READY TO JOIN US?
We’d love to meet you.
Please submit your resume for consideration. Applications are reviewed on a rolling basis and only shortlisted candidates will be contacted due to anticipated volume.
We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.
Start Date: January 2026
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