Center Operations Specialist

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work 20252026 survey 96 feel good about how we support the community94 are proud to tell others they work at the USO92 say their work has special meaningits not just a job91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or genderThe Center Operations Specialist position is responsible for executing the day to day operations of one or more USO Centers providing excellent customer service and maintaining a safe friendly and inviting environment for service members This position also manages and delivers and may assist in designing high quality self sustaining and cost efficient programs events and activities in locations surrounding the Centers it provides valuable engaging and memorable experiences for military service members and their families and may also guide and administer volunteers Principal Duties and Responsibilities Essential Duties Execute day to day Center operational procedures ensuring a cost effective safe welcoming and clean environment Monitor and maintain facilities and equipment so that they are well maintained and ready to use Enforce sanitary and food handling guidelines and regulationsEngage and interact with Center visitors and serve as a subject matter expert about its amenities tours classes programs and services; troubleshoot to resolve issues May direct and manage vendorsHelp to maintain Center operations within budget Monitor and maintain and accurately report on inventory and handle cash Provide data for financial operational and statistical reports as requested Provide ad hoc reports as requiredCreate and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting easy rotation and follow onAs directed by Center Operations Manager or other leaders help to plan and oversee and lead the execution of operational areas which may include programs logistics inventory management budget social media and database managementAssist with operations and programs communications and awareness Compile and prepare announcements stories and photos for social media local media representatives and website publications ensuring that content conforms to USO media guidelinesDeliver or assist in managing the planning and evaluation of new and existing USO programs activities and events on and off US military installations including coordinating all functions materials and assets to ensure that these programs activities and events are effective and run efficientlyAssist Center Operations Manager or higher level colleagues in reviewing USO programs and service needs within assigned area including helping to research and recommend new programs and services Implement any resulting program event or activity changesWith key internal and external stakeholders assist in developing improving and maintaining working relationships with the US Military local community leaders partners and donors and media representatives to enhance awareness and generate support of the USO mission and to support successful program deliveryCoordinate with Center colleagues to ensure appropriate and adequate resources including volunteers materials and supplies are available for all programs events and activities Serve as a programs resource to colleagues and oversee volunteer participationCommunicate key information to volunteers including shift openings policy changes development opportunities etc Maintain and generate reports from the volunteer database related to hours worked applications in processreceived etcDirect prospective volunteers through the application process Help coordinate on the job training for volunteers Implement volunteer recognition events and run reports eg award milestonebirthdays etc Communicate volunteer improvement suggestions to USO colleagues Submit Volunteer of the Quarter nominationsMay be required to operate a USO or personal motor vehicleOther duties as assigned including backfilling for Center Operations Manager or other positions as directed by senior leaders Job Specifications High School Diploma or equivalent2 years work experience in event management marketing retail customer service recreation facility or related role Relevant experience in a non profit military multicultural andor global organization preferredStrong interpersonal customer service and problem solving skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalismProficiency using computers and electronics equipment Working knowledge of various software applications and programs including but not limited to Microsoft Office Suite General knowledge of various software applications and programs including but not limited to volunteer management software and social media platforms Experience with Digital Cheetah preferredDemonstrated ability to exercise sound judgment related to controversial andor culturally sensitive subjects Ability to handle confidential information with tact and poiseDemonstrated ability to show initiative self motivation and attention to detail with the ability to manage multiple projects with competing priorities Ability to quickly and easily adapt to changing organizational needsAbility to achieve desired results while working collaboratively in a team environmentAbility to perform basic math and follow proper cashdonation handling and reporting procedures businessaccounting functions including project management and budget reconciliationWillingness and ability to work non standard hours as neededGeneral knowledge of military community preferredAbility to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security credit andor background screening SOFA status valid drivers licenseAbility to obtain and maintain a valid United States passport and valid foreign drivers license in applicable locationsregionsMust be a strong advocate of the USOs mission Details This position is located at Honolulu Hawaii Preference will be given to candidates within commuting distance to the locationThe salary range for this position 48300 69000To support pay transparency this posting includes the anticipated base salary range for this role Compensation is determined based on several factors including geographic location relevant experience specialized skills certifications and overall alignment with the position requirements Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levelsResume and cover letter are required for full considerationBackground check education criminal and driving requiredThe statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workloadIf thats not enough to convince you here are some direct quotes from employees The organization truly cares about the people who work hereThere is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and even experience as a staff member the feeling of making an impact is priceless autonomy with respect to current position within the organizationEveryone is friendly and easy to talk to We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community I couldnt think of a better organization to work forThe mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to workThe mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of #J-18808-Ljbffr the USO