Patient Care Assistant I

Overview Due to growth, we are adding a Patient Care Assistant to our team! Under general direction of the Supervisor, Pharmacy Services, the Patient Care Assistant/Customer Service will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy. The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems. Responsibilities Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions Make outbound calls to patients to establish shipment criteria and ask scripted questions when applicable Utilize operating systems and tools to help manage patient therapy and refill compliance Assist in answering incoming phone calls and triage calls to a licensed health care professional when clinical intervention is needed Act in accordance with all applicable federal and state laws and the highest ethical standards; legal and ethical compliance is an essential duty of each employee Other duties as assigned Qualifications High School Diploma or equivalent GED is strongly preferred Minimum 1-2 years of customer service experience preferred Experience in a pharmacy or healthcare environment preferred Participate in, adhere to, and support compliance program objectives Ability to interact cooperatively and respectfully with other employees What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% – no vesting requirement Adoption Assistance Program Flexible Spending Account Pay Range USD $16.13 - USD $18.97 /Hr. Work Schedule Description M-F 8am-6pm, CST Remote Work Notification ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming. Location Remote #J-18808-Ljbffr