Telecommunicator

Physical Factors: Light physical demands, mostly desk work and long periods of time sitting down. Manual Dexterity & Hand Coordination: Requires ability to type, use a mouse, and operate office equipment (printers, scanners, telephones). Vision Requirements: Must be able to read computer screens, printed materials, and digital documents. Hearing & Speaking Ability: Must be able to communicate clearly in person, over the phone, and via video calls. Work Situation Factors: Position involves competing demands, performing multiple tasks, working to deadlines; regular work beyond normal business hours, including weekends and most holidays; regular attendance is essential. Position is subject to drug testing in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies. DRUG AND HEARING TEST IS REQUIRED. MUST PASS CRIMINIAL BACKGROUND CHECK. Duties and Responsibilities Operate radio broadcasting and receiving equipment, navigate emergency dispatch platforms, and operate multi‑line call handling equipment. Must be able to speak clearly, work under stress and make decisions. Operate dispatch radio consoles and other communications equipment to receive incoming calls for assistance, and dispatch personnel and equipment to the scene of an emergency. Question the incoming caller to determine the nature of the problem, and type and number of personnel and equipment needed in accordance with prescribed procedures. Utilize call handling equipment to receive incoming emergency and non‑emergency calls, determine the nature of the situation and follow standard procedures to gather and record essential information. Input call information into the Computer‑Aided Dispatch (CAD) system; while Call‑Takers do not dispatch units, they may need to coordinate with en‑route resources on the phone while coordinating this information through a public safety telecommunicator. Utilize CAD software to input and manage calls for service. Although not responsible for monitoring unit status, familiarity with unit activity may be necessary when coordinating information. Work mandatory and voluntary overtime as needed, subject to operational requirements. Use Emergency Medical Dispatch Software while receiving medical‑related calls and provide instructions guiding callers through pre‑arrival instructions until emergency personnel arrive. Handle law enforcement, Fire & EMS‑related calls, gathering information and ensuring that the necessary details are relayed to public safety telecommunicators. Utilize public safety technology systems or navigate dispatch platforms. Types of calls received by a 911 call taker include, but are not limited to: Emergency Calls: Vehicle accidents, medical emergencies, fires, crimes and progress, domestic disturbances. Non‑Emergency Calls: Noise complaints, animal control issues, property damage reports, welfare checks. All duties and responsibilities are performed following agency protocols, policies, procedures, and the established standards set forth by the Mesilla Valley Regional Dispatch Authority (MVRDA). Minimum Qualifications Equivalent to a high school diploma. Prefer one (1) year of experience in communications operations, such as a 911 call taker or emergency dispatcher. Experience in the use of computer terminals and/or multi‑line telephone systems is desirable. 30 words per minute typing proficiency. A combination of education, experience, and training may be applied in accordance with MVRDA policy. LICENSE AND CERTIFICATIONS • NMLEA Police Radio Dispatch Certification • Public Safety Telecommunicator Certification • NMCIC and NCIC Certification • Priority Dispatch Certification • American Heart Association CPR Certification All required certifications must be obtained within 6 months of the hire date, except the NMLEA Public Safety Telecommunicator Certification which must be obtained within 12 months. Form DD‑214 Honorable Discharge, if applicable, and valid NM Class D Driver’s License or equivalent issued by another state are also required. Knowledge, Skills, and Abilities Considerable knowledge of • Proficient in basic computer skills and record‑keeping practices, demonstrating an ability to navigate various software applications relevant to emergency dispatch operations. • Engaging in adult‑level training with professional reading and writing abilities. • Strong interpersonal skills, enabling effective collaboration and fostering a respectful and courteous environment with coworkers, supervisors, and the public who may at times be distressed or irate. • Experience operating modern technology, including multi‑line telephone systems and emergency response software (preferred). Ability to: • Speak clearly and articulate instructions under stress. • Demonstrate sound decision‑making skills in high‑pressure situations. • Work independently with minimal supervision while being a team player. • Contribute positively to a supportive work atmosphere. • Be available for mandatory overtime as needed, with flexibility to work additional shifts when required. Skills in: • Active listening, clear communication, multitasking, emotional resilience, solid decision‑making and problem‑solving skills. • Great attention to detail, empathy and compassion for others. • Technical competencies and adaptability in an unpredictable, high‑stress environment. For more information, please contact Jennifer Gorham at 647‑6803 or via email at View email address on click.appcast.io. #J-18808-Ljbffr