Licensed Optician

Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right‑size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business; their technical and customer service skills ensure patient satisfaction and repeat business. Location: Raritan, New Jersey, USA Employment Type: Full‑time Responsibilities Deliver an extraordinary experience to each patient and provide a complete understanding of customized recommendations for products and services. Custom‑fit glasses and precisely place prescription in lenses. Develop own clientele through outstanding service and referrals. Assist co‑workers with difficult or complex product needs and prescriptions. Stay current on company and industry products, procedures, manufacturer rebates, and types of lenses and frames available. Take and return patient calls, update patients on order status, and resolve order issues, escalating to the Store Manager when necessary. Retrieve patient charts and electronic health records. Assist patients in selecting frames, lens types, and lens treatments (tints, coatings, etc.) based on specific needs and facial measurements. Educate patients on proper eyeglass and contact lens care. Collect eye and face measurements to ensure proper fit. Interpret prescriptions written by optometrist and ophthalmologist. Create work orders for lab technicians, specifying lens information. Follow up on all pending orders, verify timing, and inform patients of delays or arrival. Dispense glasses by inspecting the product, checking fit, adjusting if necessary, and soliciting feedback. Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using various tools for adjustments and repairs. Proficiently use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers. Communicate regularly with technicians, store managers, and optometrist, providing additional patient information or order status updates. Inspect the final product, clean and polish lenses with appropriate cloths and solvents, and ensure no flaws. Clean and organize frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom to maintain overall cleanliness and visual appeal. Restock retail boards with new merchandise. Understand product issues and accurately answer patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions. Collaborate with technicians, front desk associates, managers, and optometrist. Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc. Qualifications High School Diploma. State licensure. Optical dispensing experience. Preferably a minimum of one year of experience working as an optician. Experience with HIPAA requirements is preferred. Strong organizational skills and attention to detail. Strong verbal and written communication skills. Excellent customer service skills, pleasant demeanor, and sales experience preferred. Manual dexterity and hand‑eye coordination. Dependability and punctuality. Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day. Benefits 401(k) with match. Medical/Dental/Life/STD/LTD coverage. Vision service plan. Employee vision discount program. HSA/FSA. PTO. Paid holidays. Benefits applicable to full‑time employees only. Physical Demands This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office. #J-18808-Ljbffr