Customer Service Representative

Job Description

Job Description

About the Opportunity

The Eigel Agency is seeking a licensed insurance professional who is passionate about helping clients and creating positive customer experiences. As a Client Relations Specialist, you will serve as a trusted resource for policyholders, helping them navigate coverage questions, policy updates, and day-to-day service needs while strengthening long-term client relationships.

About Our Team

At the Eigel Agency , we believe exceptional service is what sets us apart. Our team is committed to providing personalized support to every client while fostering a workplace built on teamwork, professionalism, and growth. We are looking for someone who can bring both insurance knowledge and a customer-first mindset to our agency.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Key Responsibilities

• Assist clients with policy servicing, endorsements, billing questions, and coverage reviews.
• Respond to incoming calls, emails, and service requests in a timely and professional manner.
• Proactively reach out to clients when follow-up or additional support is needed.
• Identify opportunities to improve client coverage and communicate recommendations when appropriate.
• Maintain accurate account documentation and client records.
• Deliver a high level of service that promotes retention and customer satisfaction.

Requirements

• Active Texas General Lines Property & Casualty License required.
• At least 1 year of insurance industry experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Bilingual English/Spanish is a plus.

Why You'll Love Working Here

The Eigel Agency offers a supportive environment where experienced professionals can continue developing their careers while making a meaningful impact on clients' lives. We value initiative, teamwork, and a commitment to service excellence.

If you're looking for an opportunity to grow with an agency that values both its clients and employees, we'd love to hear from you!!