Seasonal Customer Support Representative

Seasonal Customer Support Representative

The Seasonal Customer Support Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Support Team Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a variety of customer inquiries, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be comfortable navigating multiple software platforms simultaneously, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting.

Responsibilities include:

• Working collaboratively with Operations and Sales teams as well as other members of the Customer Support Team
• Assisting customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials
• Routing inquiries to the appropriate Great Minds team(s) for assistance
• Assisting the team with various administrative tasks, including data collection and reporting
• Practicing consistent and concise communication with both customers and internal contacts
• Keeping clear and meticulous records of customer interactions through the organization's Customer Relationship Management (CRM) tool
• Assisting in CRM data validation and management
• Tracking orders through various stages of fulfillment

Job Requirements

Requirements include:

• 1-3 years of experience in a customer service-related field
• Self-motivated with excellent creative and proactive problem-solving skills
• Strong interpersonal skills with the ability to navigate difficult conversations professionally
• Willingness to learn about company products and policies to better assist customers
• Ability to work in a fast-paced environment while managing multiple tasks and demands
• Excellent communication, organization, and time-management skills
• Highly proficient with Microsoft Office 365 (Outlook, Word, Excel)
• Experience utilizing Salesforce or other CRM software (preferred)
• Ability to work remotely in a professional and secure environment
• Must have consistent high-speed internet access
• Must supply your own equipment (Chromebooks or tablets are not systems-compatible)

Required Education:

High school diploma or equivalent

Status:

• Temporary
• June September 2026

Location:

Remote

The expected hourly range for this position is $21.50-$23.00, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact View email address on click.appcast.io.

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization's commitment to the principles of fair employment and the elimination of all discriminatory practices.