Operations Manager - Service & Special Projects

Operations Manager – Service & Special Projects

Intermountain Electric, Inc. (IME) is seeking an Operations Manager – Service & Special Projects to join their growing team!

The Operations Manager – Service & Special Projects will lead service and special projects for Denver, ensuring timely completion, adherence to quality standards, and client satisfaction. In this role, you will play a pivotal part in the company's success by overseeing day-to-day operations, collaborating with executive leadership, ensuring compliance with policies and safety protocols, managing budgets, facilitating departmental decisions, providing leadership and mentorship to teams, building client relationships, and contributing to the organization's overall initiatives.

Key Responsibilities:

Relationship Management: Build and maintain strong relationships with existing clients, ensuring high customer satisfaction and repeat business. Act as a trusted advisor to clients, understanding their needs and providing innovative solutions to meet their electrical contracting requirements.

Project Management: Oversee service and special projects from inception to completion, ensuring that all tasks are completed safely, on time, within scope, and within budget. Develop and present effective solutions for client projects including design support and estimating. Identify project risks and issues proactively, developing and implementing effective solutions to keep projects on track. Ensure all projects comply with relevant safety regulations, building codes, and legal requirements. Prepare and present regular progress reports to clients and senior management, highlighting key milestones, challenges, and solutions.

Team Leadership: Effectively manages and assigns workloads to direct reports to take advantage of the strengths of staff, training opportunities, and development of a strong and consistent department ensuring outstanding customer service. Develop and mentor the team, including active participation in succession planning. Foster employee engagement and career growth by providing training opportunities, effective feedback, and guidance as well as setting clear expectations and accountability.

Collaborative Leadership: Oversee daily operations of regional service and special projects, providing leadership, vision, and mentorship to teams. Promote a positive culture, drive collaboration and excellence, and ensure projects are executed with a focus on safety and quality. Develop and mentor the team, including active participation in the development of regional team. Contribute to organization-wide initiatives and serve as a resource and collaborator to colleagues across the organization. Build and maintain strong relationships with clients, project managers, engineers, and other stakeholders to ensure successful project outcomes.

Business Development: Proactively seek new business opportunities by building and nurturing relationships with potential clients, industry influencers, and key stakeholders. Develop and implement effective marketing and sales strategies to secure new contracts and partnerships. Monitor and report on key performance indicators, sales metrics, and financial results.

Industry and Community Networking: Collaborate with stakeholders across the industry and community to implement effective strategies aligned with company goals. Act as a brand ambassador for the company, promoting its values and expertise in the electrical contracting sector. Demonstrate the highest level of integrity and ethics with internal and external stakeholders.

Additional duties as assigned.

Knowledge, Skills & Abilities:

• Strong knowledge of electrical systems, components, and installation techniques.
• Exceptional project management skills, including the ability to plan, execute, and close projects efficiently.
• Demonstrated leadership, communication, and interpersonal skills.
• Full working knowledge of project management software and tools.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Strong knowledge and understanding of the electrical contracting industry, including market dynamics, trends, and customer needs.
• Demonstrated strategic thinking and analytical skills, with the ability to translate market insights into actionable plans.
• Strong business acumen, with a deep understanding of financial analysis, budgeting, and forecasting.
• Strong ability to complete due diligence and risk assessment.
• Impeccable integrity and ethics with internal and external stakeholders.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with clients, partners, and stakeholders.
• Strong leadership abilities, with experience in leading and motivating cross-functional teams.
• Entrepreneurial mindset, with the ability to identify and capitalize on project opportunities.
• Strong understanding of productivity tracking, schedules, manpower projections, and hiring needs in construction and service projects.
• Experience managing legal, liability, and safety risks in the electrical construction industry.

Demonstrated accomplishments in the following areas:

• Proficient in Microsoft Office Suite, Procore, BlueBeam, Accubid, and other relevant construction management software.
• Proven track record of effectively managing, mentoring, and developing diverse project teams.
• Strong network-building capabilities with clients, subcontractors, and suppliers, with a keen awareness of market trends.
• Thorough understanding and application of safety standards in electrical construction.

Education & Experience:

• 15+ years of experience managing projects in a construction environment including 5+ years managing a team.
• Bachelor's degree in Construction Management or a related field, or equivalent combination of education and experience.
• Proven experience in managing electrical service and special projects

Working Conditions:

In this role, you will work both in office and on construction job sites. When traveling to a construction job site, you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. You may be required to visit multiple locations during any one day.

Benefits Overview:

IME provides an industry-leading comprehensive benefits package. Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire. In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k.

Salary Range: $136,000 - $184,000 depending on experience and qualifications.