Service Operations Administrator / Customer Service

Job Description

Job Description

Who We Are

We are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.

• Accountability – We follow through on commitments and take pride in dependable execution.
• Respect – We listen, communicate openly, and are willing to consider new ideas.
• Supportive – We put the team first, helping co-workers and customers succeed.
• Passion – We approach challenges thoughtfully and look for ways to make BDC better.
• Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.

We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.

About the Role

The Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.

This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.

Key Responsibilities

• Coordinate and support the full order-to-delivery process across Parts and Field Service.
• Build and manage service estimates, sales orders, and customer requests.
• Coordinate scheduling, logistics, and preparation to support successful service execution.
• Manage order details, updates, and changes throughout the lifecycle.
• Monitor parts, suppliers, and open orders to support timely completion.
• Maintain accurate system data and support billing readiness.
• Communicate clearly with customers and internal teams to resolve issues and keep work on track.
• Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.

What We're Looking For

Core Qualifications

• 3–5 years of experience in customer service, service operations, order management, or a similar coordination role.
• Strong organizational, communication, and follow-through skills.
• Ability to stay organized and responsive while managing multiple active priorities.
• Experience working in an ERP such as Sage or similar service-based systems.

Preferred

• Experience supporting Field Service operations.
• Experience coordinating schedules, logistics, or service work.
• Exposure to technical or industrial environments.

This role is a strong fit if you:

• Take pride in dependable follow-through and consistent execution.
• Thrive in a structured, detail-oriented environment.
• Communicate clearly and professionally.
• Support teammates and contribute to a positive team dynamic.
• Enjoy coordinating with others to keep work moving smoothly.
• Value accuracy, customer support, and reliable process execution.

Why Join Us

• Be part of a team that values respect, support, and dependable follow-through.
• Work in an environment where people step in to help each other and take pride in execution.
• Play a meaningful role in a growing service organization.
• Gain exposure to both operational and customer-facing work.
• Clear path for career growth and advancement.

Compensation & Benefits

We offer a competitive compensation and benefits package, including:

• Competitive base salary.
• 401(k) with 4% company match.
• Medical, dental, and vision coverage, plus HSA and FSA options.
• Long-term disability, short-term disability, and life insurance.
• Paid time off and holidays.

Work Environment

• Based in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).
• Office-based role with frequent coordination across teams.
• Structured, team-oriented environment with multiple active priorities.