Field Supervisor

Field Supervisor

The Field Supervisor is responsible for supervising the field operations teams (GDI and subcontractors). This would include but not limited to, reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses, field measures, permits, helping crews start/finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs.

Responsibilities include:

1. Maintaining branch quality standards

2. Measuring jobs

3. Checking jobs for potential installation problems prior to job start

4. Reviewing concerns with Installation Supervisor and Regional Operations Manager

5. Reviewing contract with customer

6. Diagnosing and/or performing service work

7. Installing jobs as needed

8. Employee and subcontractor training

9. Ensuring that crews know details of job to be installed and have loaded proper materials and equipment on the truck

10. Overseeing performance of Lead Installers and Apprentices and training them on proper procedures

11. Obtaining building permits as required

12. Reviewing schedule with Installation Supervisor

13. Other duties may be assigned

Qualifications include:

Applicant must have a minimum of 10 years' experience in construction field operations, with a focus on sunrooms, doors, and windows. Must understand all product lines and know how to diagnose and correct service problems. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer/employee/subcontractor interactions, company expectations, and be able to work within the organization to deliver win-win solutions for both our customers and our employees/subcontractors.

Performance expectations include:

1. Revenue projections of branch

2. 90 day branch quality

3. Project timelines as defined by GDI budgeting process

4. Customer service surveys, top score of 90% or better

5. Training a. Apprentice to Installer 3 months of hire b. Installer to Lead Installer 9 months of hire c. Subcontractor for installation 3 months of hire

6. Online reviews 30% of installed jobs

GDI is an Equal Employment Opportunity Employer

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