Restoration Collections & Claims Associate

Job Description

Job Description

Restoration Collections & Claims Associate

About Serclean

Serclean is a leading mitigation, restoration, and environmental services company dedicated to helping property owners recover from water, fire, mold, and environmental damage. Our teams work closely with homeowners, commercial clients, and insurance carriers to restore properties efficiently while maintaining the highest standards of safety, documentation, and professionalism.

Serclean partners with insurance providers and adjusters to ensure claims are properly documented, scoped, and reimbursed accurately. Our organization values teamwork, accountability, and a commitment to delivering exceptional service to the communities we serve. Position Summary

The Restoration Collections & Claims Associate is responsible for negotiating insurance claims, reviewing and preparing restoration invoices, and supporting the accounts receivable process for mitigation and restoration projects. This role works closely with insurance adjusters, project managers, and accounting staff to ensure claims are properly documented, negotiated, and paid in a timely manner.

Key Responsibilities

• Prepare and finalize invoices for mitigation, restoration, or reconstruction services to ensure accuracy and alignment with approved scopes of work.

• Review project documentation including work authorizations, field notes, photos, drying logs, equipment usage logs, and supporting documentation to ensure invoices accurately reflect services performed.

• Contact customers or responsible parties regarding outstanding balances not covered by insurance.

• Follow up on overdue accounts and manage the collections process to reduce delinquent receivables.

• Negotiate payment plans with customers when necessary, within company guidelines.

• Negotiate claim payments and supplements with insurance adjusters to ensure proper reimbursement.

• Review scopes of work, Xactimate estimates, and documentation to support claim negotiations.

• Coordinate with project managers and field staff to collect required claim documentation.

• Track outstanding insurance claims and follow up with adjusters regarding payment status.

• Resolve billing or scope disputes with insurance carriers.

• Maintain detailed records of claim communication, invoices, and payment activity.

• Assist with collections on outstanding balances when necessary.

Qualifications

• High School Diploma required

• 2+ years of experience in collections, accounts receivable, or insurance claims processing preferred

• Experience working with insurance adjusters and claim documentation strongly preferred

• Familiarity with Xactimate estimates or restoration industry billing practices is a plus

• Strong negotiation, communication, and problem‑solving skills

• High attention to detail and strong organizational abilities

• Proficiency with Microsoft Excel and accounting systems such as Sage Intacct.

What We Offer

• Weekly compensation

• Health Insurance – 100% paid by company for employee

• Vision, Dental, Long and Short‑Term Disability coverage

• 401(k) with company matching

• Life insurance

• Paid vacation and holidays

• Ongoing training, coaching, and professional guidance

• A supportive and collaborative work environment

• Opportunities for professional growth and development

Equal Opportunity Employer

Serclean is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.