Document Agent (Manheim)

Title Specialist I

The Doc Prep Agent is responsible for the accurate, efficient processing and management of vehicle titles and related documents within the Titles & Records operation. This role combines document handling, title verification, and properly managing title inventory. The position supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience.

Primary Duties/Key Responsibilities

• Title Processing & Documentation
• Review and process vehicle title documents in accordance with state and federal regulations.
• Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney)
• Enter, update, and maintain title information in internal systems with high accuracy.
• Ensure all documentation is complete, compliant, and properly recorded.
• Mail Processing & Documentation
• Process, sort, and distribute incoming mail.
• Prepare vehicle titles and associated documents for scanning.
• Scan, verify, and associate documents to barcoded folders in the system.
• Operate mail processing equipment and maintain scanning equipment.
• Organize workspace and maintain document accuracy and security
• File Management & Inventory Control
• File and maintain documents in a secured vault repository.
• Retrieve documents and folders as needed.
• Audit and maintain title inventory accuracy.
• Ensure proper record retention and document tracking procedures are followed.
• Shipping & Release
• Prepare outgoing title shipments and print waybills.
• Coordinate release and shipment of vehicle titles to clients.

Required Experience & Specialized Knowledge and Skills

Minimum:

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Physical Demands

• Ability to sit, stand, bend, and reach for extended periods.
• Ability to perform repetitive tasks in a production environment.
• Ability to lift up to 35 lbs
• Other duties as needed or required

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.