Risk Management Specialist

Risk Management Specialist

The Risk Management Specialist reports to the Enterprise Risk Claims Manager: Enterprise Risk Management Department (ERM) handling all facets of liability claims, including investigation, litigation management and resolution in cost-effective and timely manner. The team member will work closely with the third-party administrator, defense counsel, business partners and carrier representatives to develop litigation and settlement strategies.

Major Activities

• Assists in monitoring the Legal Calendar for discovery, mediations, trials, and other dates to ensure all timelines are met appropriately
• Gathers and compiles sensitive company information and documents for discovery requests related to general liability loss
• Responsible for the preservation of evidence such as CCTV and products in anticipation of litigation.
• Participates in quarterly claim reviews, actuary meetings, and financial reviews
• Assists in supporting the Injury Counselors in gathering timecards and other requested information for subpoena request
• Assists in managing and reviewing certificates of insurance from product vendors for insurance compliance
• Assists the Manager - Regulatory Compliance by providing prompt product-related injury information
• Assists in daily internal claim system date update

Other duties as assigned

Minimum Education

• Bachelor's degree or equivalent experience

Minimum Type of Experience the Job Requires

• Multi-Line Adjuster license
• 3+ years of multi state retail claim experience including litigated claims management
• Excellent verbal/written communication skills, organizational skills, attention to detail and can work independently
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite and related claim software
• Occasional planned travel

Preferred Type of Experience the Job Requires

• Action-oriented, independent, self-starter, comfortable working in an unstructured, fast-paced environment
• Retail experience a plus

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).