Registered Nurse Call Center

About Rotech Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, providing patients with the tools to manage their health from home. With hundreds of locations across 45 states, we deliver high‑quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Overview and Responsibilities Job Summary We are seeking a dedicated Registered Nurse Call Center to join our team. In this role you provide telephonic support on respiratory equipment and supplies, educate field staff, referrals, patients, and caregivers, and perform all tasks related to CPAP compliance. Pay range: $26 – $35 depending on experience and license. Monday – Friday; 8 am – 5 pm with a 4‑6 week on‑call rotation Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.) Available for on‑call assignments as needed; flexibility to cover 24/7 call center operation, with rotation every 4‑6 weeks. Handle phone consultations during non‑business hours (e.g., AHCC locations). Counsel and re‑educate non‑compliant patients per physicians’ instructions. Gather information from patients, caregivers, and field personnel regarding equipment problems; troubleshoot based on provided data. Initiate patient enrollment into the CPAP Compliance Program. Understand basic insurance guidelines. Maintain continuing education as required for job performance and state licensure. Keep up‑to‑date licensure and other requirements per state law in the state(s) of practice. Determine need for a physical visit when other measures have failed; contact location via email or dispatch personnel for physical visit. Monitor patient’s progress according to insurance guidelines and/or Rotech time‑frames. Secure all company and patient information. Provide clinical support to locations and field personnel on troubleshooting and clinical questions. Deliver patient education on equipment use, maintenance, safety, physician’s prescription, compliance benefits, and potential adverse reactions. Review appropriate manufacturing system for compliance tracking. Perform other duties as assigned. Employment Is Contingent On Background check (company‑wide). Drug screen (when applicable). Compliance with healthcare facility credentialing process (when applicable). Valid driver’s license in state of residence with a clean driving record (when applicable). Required Education and/or Experience High school diploma or GED equivalent, required. Credentials as a Registered Nurse (RN). Licensed in primary state of home office as required by state law and provide a copy of license to the location. Preferred Education and/or Experience Completion of an accredited program/degree in respiratory care/therapy or related science preferred; nursing or other paramedical training may be acceptable depending on state licensure laws. Maintain CEUs as required by state law; if not required, maintain a minimum of 4 CEUs per year. May be required to obtain license in neighboring states as required by service area. Experience with home respiratory care preferred. One year of related work experience preferred. Skills and Competencies Effectively communicate in English; oral and written. Interpret a variety of communications (verbal, non‑verbal, written). Maintain confidentiality, discretion and caution when handling sensitive information. Make appropriate recommendations for changes to patient care as dictated by patient assessment. Multi‑task with attention to detail. Review patient charts and discern compliance with Rotech’s policies and procedures. Self‑motivation, organized, time‑management and deductive problem‑solving skills. Troubleshoot clinical issues and resolve equipment issues over the phone. Work independently and as part of a team. Machines, Equipment, and Technical Abilities Email transmission and communication. Internet navigation and research. Microsoft applications: Outlook, Word, Excel. Office equipment: fax machine, copier, printer, phone, computer, and/or tablet. Understand use of all applicable home respiratory equipment and supplies. Physical Demands Lift and carry office equipment at times. Require walking and standing 5%; sitting 95%; talking and listening majority of the shift. Require close vision to small print on computer and/or tablet and paperwork. Benefits Generous paid time off and paid holidays. Overtime pay for non‑exempt positions (as applicable). Commission for Account Executives. Bonus and incentive opportunities. Fixed and variable car reimbursement for Area Managers and Account Executives. Car, mileage, and telephone reimbursement (as applicable). Employee discount and recognition programs. Employee Assistance Program (EAP). 401(k), HSA, and FSA/Dependent Care FSA. Medical, prescription, dental, and vision coverage. Life insurance, disability, accidental death, identity protection, and legal services. Meru Health mental health and Mercer SmartConnect Medicare programs. Livongo Diabetes and High Blood Pressure programs. Healthcare Bluebook and RX savings solutions programs. Hepatitis B (HEPB) and TB vaccinations. Equal Opportunity Employer Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Florida applicants: Background screening is required through the Florida Care Provider Background Screening Clearinghouse: #J-18808-Ljbffr