SERVICE MANAGER

Service Department Manager

This position is for a small luxury car dealership in the Tampa Bay Area.

Manages the Service department, and guarantees efficient and profitable operations.

Responsibilities:

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
• Maintains reporting systems accurate to be reviewed by general management and the factory.
• Attends managers meetings.
• Holds part department meetings, service lane meetings, and shop meetings.
• Monitors the overall performance of the service and parts departments.
• Guarantees quality of multipoint inspections completed by technicians.
• Confirms quality of "related, immediate, maintenance docs", to be reviewed by customers within the first 25% of the time they are scheduled to beat the dealership.
• Ratifies that writers execute a walkaround for every customer.
• Ensures that writers present online service menu (smart VMA).
• Strives for harmony and teamwork within the departments and interaction with other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations which affect service operations. For example, hazardous waste disposal, OSHA right-to-know, etc.
• Recognizes and ensures compliance with manufacturer warranty and policy procedures.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with employees to determine need for advanced training.
• Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department's priority. Confirms that service and parts personnel are courteous and respectful when interacting with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Manages warranty claim submission vendor. Reviews warranty policy adjustments. Comprehends and applies warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with employees to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as a liaison with factory representatives.
• Preserves a safe work environment.
• Maintains a professional appearance.