General Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

Vision insurance

About Shell World

Shell World is a family-owned retail destination that has been serving the Florida Keys for decades. Our large retail store offers an extensive selection of coastal décor, gifts, apparel, souvenirs, jewelry, shells, and island-inspired merchandise.

We are looking for an experienced, organized, hands-on Retail Store Manager who can take ownership of the day-to-day operations of the store while leading our team and helping us continue to improve our systems and customer experience.

This is an important leadership position within our company. The ideal candidate will be someone who can confidently manage employees while also overseeing scheduling, purchasing, receiving, inventory management, merchandising, and daily store operations.

What You’ll Be Responsible For

Team Leadership & Employee Management

Lead, supervise, and support store employees

Create and manage employee schedules to ensure appropriate store coverage

Coordinate daily assignments and responsibilities

Train and onboard new employees

Coach employees and provide ongoing performance feedback

Set clear expectations and hold team members accountable

Address employee concerns and performance issues professionally

Help create a positive, productive, team-oriented work environment

Ensure employees consistently provide excellent customer service

Store Operations

Oversee day-to-day retail store operations

Ensure opening and closing procedures are completed properly

Maintain appropriate staffing and floor coverage throughout the day

Monitor store organization, cleanliness, and overall presentation

Identify operational problems and proactively work toward solutions

Establish and reinforce consistent processes and procedures

Help ensure the store operates efficiently during busy and seasonal periods

Communicate operational needs, concerns, and opportunities to ownership

Purchasing & Vendor Management

Monitor product needs and inventory levels

Create and manage purchase orders

Communicate with vendors regarding orders, products, pricing, and discrepancies

Follow up on outstanding or incomplete orders

Maintain organized purchasing and receiving records

Inventory & Receiving

Take an active role in maintaining accurate inventory

Oversee the receiving of incoming merchandise

Ensure received products are accurately compared to purchase orders and vendor invoices

Identify and resolve shortages, overages, damaged merchandise, and other receiving discrepancies

Ensure merchandise is correctly entered, labeled, priced, and stocked

Monitor inventory counts and investigate discrepancies

Help develop and maintain stronger inventory control procedures

Coordinate cycle counts and physical inventory counts as needed

Maintain organization in stockrooms and receiving areas

Customer Experience

Set the expectation for excellent customer service throughout the store

Assist employees with difficult customer situations

Resolve customer concerns professionally and appropriately

Ensure customers are greeted, assisted, and treated consistently

Help create an enjoyable and memorable shopping experience for Shell World customers

What We’re Looking For

The ideal candidate will have:

Previous retail store management or comparable management experience

Experience directly supervising and leading employees

Experience creating and managing employee schedules

Strong leadership and communication skills

Experience with retail inventory management

Purchasing, ordering, or vendor management experience

Experience with receiving merchandise and resolving order discrepancies

Strong organizational and follow-through skills

Ability to manage multiple priorities in a fast-paced environment

Confidence addressing employee performance and accountability issues

Ability to identify problems and take initiative without waiting for constant direction

Strong attention to detail

Comfort using POS, inventory, scheduling, and other business software

Ability and willingness to learn new systems and processes

A hands-on leadership style and willingness to jump in wherever needed

Experience managing a high-volume or large retail operation is strongly preferred.

What Success Looks Like in This Role

A successful Store Manager will help Shell World:

Build a strong, accountable, and dependable retail team

Maintain appropriate staffing and consistent scheduling

Improve inventory accuracy

Improve purchasing and receiving processes

Reduce inventory and receiving discrepancies

Maintain better organization throughout the store

Create consistent operating procedures

Improve communication between employees, management, and ownership

Deliver a consistently excellent customer experience

Allow ownership to step away from more of the day-to-day operational responsibilities

We are looking for someone who doesn’t simply maintain the store, but who can lead it, organize it, and continuously look for ways to make it better.