Parts Manager

Parts ManagerManages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Consistently exhibits Midwest Machinery Company's core purpose and values.Responsibilities:Develops, communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfactionPromotes and merchandises parts and accessories in conjunction with other store locationsParticipates in creating, and executes, annual Parts Department goals in alignment with the organizations financial and operational objectivesDevelops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goalsMaintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter proceduresSubmits all parts warranty to Central Warranty AdministratorSubmits all return claims within the required time frame to receive maximum creditMakes regular personal visits to customers (and potential customers) during the off months (Dec., Jan, Feb., July and Aug.) to increase and solidify businessMaximizes use of all order discount programs to achieve management stock order goalsEnsures all department tools, equipment and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionAttracts, retains, and effectively engages department personnelParticipates in parts EDUCATE training program required for the development of skills and knowledgeAttends to, and resolves, employee and inter-departmental issues in a fair and expedient mannerActively participates in a local civic, charitable or community organization: holds office in same at least once every 4 yearsMaintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignmentsPerforms other duties as assignedQualifications:High School Diploma/GED/Associates Degree and 1+ year experience in Parts Department operations or equivalent combination of experience and educationExperience leading othersAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsBasic understanding of financial principles relative to Parts Department operationsAbility to analyze and interpret internal reportsExcellent customer service skillsAbility to use a forklift/skid loader, forklift certification preferredPhysical and Mental and Other Requirements:Frequent bending and stoopingAbility to lift up to 75 lbs.Standing for extended periods of timeClimbing/using laddersAbility to work extended hours and weekendsValid drivers license with an insurable driving record requiredMust pass a pre-employment background studyBenefits:Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off401k plan with company matchMultiple health insurance plan and network options with Health Savings AccountsDental and Vision plansMedical and Dependent Care Flexible Spending PlansCompany paid life insurance with ability to purchase moreCompany paid Short-Term Disability coverageMultiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID TheftEmployee Assistance ProgramPaid uniforms or clothing allowance based on positionEmployee Discount Programs