Underwriting Support Specialist

Job Responsibilities Serve as a primary point of contact for agents and brokers by gathering information on behalf of the underwriters, answering questions, resolving low‑complexity issues, and facilitating the overall servicing of accounts. Support the processing of business transactions that do not require underwriter review or sign‑off. Take necessary measures to obtain information needed to finalize inquiries and transactions, maintaining a suspense and follow‑up system for outstanding underwriting items. Ensure accuracy of all information entered into internal systems and verify that all required documentation is complete and properly filed. Routinely communicate with team members, agents/brokers, and key business partners—including international colleagues within our Energy & Marine division—to research, gather, and validate information needed to review, analyze, and complete transactions. Utilize and adhere to internal guidelines, procedures, and service standards to ensure all assigned work is processed accurately, efficiently, and in compliance with regulatory and internal requirements. Participate in problem‑solving activities to define issues, identify root causes, design and test solutions, and implement process improvements. Apply continuous improvement methodologies to enhance workflow efficiency and eliminate recurring problems. Under the direction of an Underwriter, attach appropriate forms, process policy changes, and support technical underwriting tasks as needed. Build and maintain effective working relationships with clients, brokers, and internal teams across both wholesale and retail business units. Represent the team with professionalism, confidence, and strong interpersonal skills. Participate in special projects and additional duties as assigned to support team operations, meet customer needs, and achieve business objectives. Additional Role Components This role includes exposure to chemical‑related risks and underwriting considerations. Background or interest in chemistry, chemical processes, engineering, or general scientific principles is a strong plus. Work closely with our international Energy & Marine team, gaining insight into global risk, specialty markets, and complex accounts. Position is based in Dallas, Houston, or Austin, Texas. Education Bachelor’s degree preferred High school diploma required Work Experience / Skill Sets 0–1 years of experience required Excellent oral and written communication skills Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment Ability to work independently and collaboratively Strong attention to detail and ability to follow established processes Willingness to pursue insurance designations (e.g., AINS) Intermediate proficiency in MS Word and Excel Soft Skills (Emphasis) Confident communicator who can interact professionally with internal and external partners Organized and able to manage competing deadlines Proactive in seeking information and resolving issues Adaptable, comfortable working with diverse teams and shifting priorities Critical thinker with strong problem‑solving abilities Relationship‑builder who collaborates well across departments and cultures Curious and eager to learn, especially in technical or scientific subject areas US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Benefits Health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance. 401(k) with employer match contributions, Employee Stock Purchase Plan. Paid time off, corporate holidays, floating holidays, parental leave. Equal Employment Opportunity Statement Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e‑mail to View email address on click.appcast.io. #J-18808-Ljbffr