Field Service Technician

Field Service Engineer (FSE)Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.Seeking an ambitious Field Service Engineer (FSE) within Keysight's Global Services Organization (KGSO) that is dedicated to innovation and contribution, where respect, teamwork and uncompromising integrity are the ingredients for individual and company success. As a member of Keysight's Wafer Test Solutions (WTS) Field Service Team, the systems you will work on primarily include the Keysight 4070, 4080, P9000 and NX5400A families of Parametric Test Solutions.ResponsibilitiesYou will have the responsibility of supporting our Semiconductor Wafer customers for on-site installation, implementation, maintenance, calibration, upgrade, and repair of Keysight's WTS Parametric Solutions. You will be called upon to provide on-site support work, as well as remote support and troubleshooting via phone, email and online audio-visual applications. The responsibilities include but are not limited to:Manage and implement preventative maintenance (PM) and calibration schedules in conjunction with the customer's production requirementsInstallation of hardware and software/firmware upgrades and proactively install service notesPerform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional mannerAs a primary interface to the customer, work with cross-functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possibleSolve a broad range of problems, of varied complexity involving hardware, software, networking, operating systems, and probersDetermine and develop approaches to the varied assignments associated with this positionOn-site installation and commissioning of the complete solutionSupporting regional project teams with support strategy planning and implementationThis position includes a company vehicle, as it requires 25-50% travel.QualificationsQualifications: Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience. To qualify for this position the following qualifications are sought:Valid driver's license with clean driving record; ability to travel via car and airSelf-directed with minimum supervision, able to make decisions that favorably impact customer uptimeExcellent communication skills, clearly demonstrate organizational skillsAbility to work in high-stress, mission-critical situations; your performance impacts customer resultsFlexible working hours per customer commitments with ability to travel on short noticeAbility to work after hours/overtime as customer situation dictatesAbility to lift equipment weighing 50 lbsAbility to effectively use Digital Voltmeters, Oscilloscopes and Frequency Counters for troubleshootingDiscipline to complete paperwork in a timely manner, manage company assets and spare parts effectivelyThe ability to work from your own home office is essential; this position is not located at a Keysight office. The desired location for this position is Malta, NY or surrounding area.Highly Desired2+ years' experience on Semiconductor Parametric Testers, particularly Keysight's 4080 and P9000 familiesStrong troubleshooting skills applied to precision test systems, comprised of test hardware, software, computers/operating systems, probers/fixtures, etc.Ability to travel internationallyProven customer interfacing experienceDemonstrate electromechanical aptitude and skillsFamiliarity with semiconductor wafer product environments and processesPrior functional test experience, particularly those involving Keysight instrumentation and instrument-based systemsPay Range: USD $68,130.00 - USD $113,540.00 YearCareers Privacy Statement***Keysight is an Equal Opportunity Employer.***