Program Manager

Description

JOB PURPOSE:

The Program Manager provides sound training and complete oversight to program staff in the delivery of comprehensive intake and case management to participants of the Homeless Veteran Reintegration Program (HVRP) to assist them with a pathway to stable career and the goal of ensuring long-term housing sustainability, increasing their quality of life and maintaining the highest possible ability to function within the community.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

• Responsible for all the issues related to the day-to-day program delivery:
  • Trains, supports, and coaches staff using a trauma-informed, and intensive and strength-based approach.
  • Acts as a check and balance for compliant programming including, but not limited to, program oversight, program budget, and quality assurance.
  • Monitors quality and effectiveness of program services and tracks program performance and deliverables.
  • Works with outside agencies to establish partnerships and collaborates to ensure clients' success.
  • Meets regularly with program staff to triage caseloads and keeps abreast of current issues.
  • Provides Quality Assurance and regulatory compliance to client files.
  • Manages office/staff coordination, client flow, client complaints, and crisis management.
  • Supervises Case Managers/Employment Specialists and the Outreach/Intake Specialist and Administrative staff and acts as a resource for program staff to ensure all programming and activities align with the program design.
  • Provides on-going program evaluation, data tracking and reporting to provide recommendations to the Regional Director for continuous growth, quality, and contract requirements.
  • Identifies and provides emergency crisis services as necessary; makes an immediate assessment to respond accordingly to accepted crisis intervention methods and techniques and coordinates other services as appropriate.
• Assists with administrative duties such as:
  • Interviewing and making quality hiring decisions
  • Monitoring performance, documenting as necessary
  • Develops staff and creates training and goal plans
  • Reviews and updates program policies and procedures
  • Grants performance measure/data reporting
  • Documents weekly updates, submits end of month reports, monitors and updates data tracking.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to " Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree in business administration, or Social Work, or Public Administration, or Psychology or related field. 3+ years of experience in social services with at least 4 years of supervisory experience may be substituted in lieu of Bachelor's degree.

EXPERIENCE: 3+ years' experience in a social service agency, 3+ years in a customer service focused environment. 2+ years management experience. Experience with budget management, housing assistance, and/or a homeless Veteran population. Experience with Salesforce, Sage, Concur, Microsoft Suite, and other CRM systems a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record. LPC, LCDC, or LMSW preferred.

VEHICLE: Must have daily use of a vehicle without prior notice. Travel of 40% or more.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

WORK LOCATION: Pensacola, FL (fully in office)

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at View email address on click.appcast.io. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.