Operations Manager

Position Summary The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers assigned to them. The ideal candidate will have experience with coaching and mentoring employees, understand transportation and logistics, and 3+ years of experience in people management overseeing a staff of 23-25 employees. Experience in managing union employees and DOT regulated drivers is preferred. The schedule is Monday to Friday 10:00 a.m. to close. Operations Managers should be flexible to work either opening or closing shifts and weekends after a holiday to support the operational needs. Essential Duties and Responsibilities Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties Meeting with new frontline employees daily to ensure consistent communication and support of onboarding Providing timely and consistent touchpoints with frontline employees Regularly reviewing best practices to enhance daily performance Focusing on understanding and progress of frontline employee career goals Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success Actively practicing and seeking feedback on coaching conversations Leading by example to ensure safety practices are paramount with each employee Teaching and developing an understanding of the WM Way Conducting root‑cause investigations for all injuries and incidents, ensuring consistent discipline and retraining Documenting and maintaining records required by regulatory agencies such as the Department of Transportation Reviewing and auditing documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate Visiting customer and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate Qualifications A. Required Qualifications Associate's Degree (accredited) or equivalently two (2) years of relevant work experience High School Diploma (accredited) Must be at least 18 years of age Legally eligible to work in the country where the position is located Valid Driver's License B. Preferred Qualifications Successful completion of the WM Operations Manager Trainee program Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Compensation and Benefits The expected base pay range for this office/on-site position is $80,000 to $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability, a Stock Purchase Plan, Company match on 401(k), and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Application If this sounds like the opportunity that you have been looking for, please click "Apply". #J-18808-Ljbffr