Sr. Operations Business Analyst (SQL ) Hybrid

Marketplace Partner Payments Financial Operations Role This role will be a key contributor to the Marketplace Partner Payments Financial Operations team with a primary focus on Payments Compliance as well as more general payment related activities. In this role, you will partner cross-functionally to understand the seller journey, how data is collected and managed for the purpose of tracking and controlling seller compliance and mitigating the exposure resulting from non-compliance and fraud. Specific areas of focus include: How sellers provide and change their tax and payment information Ensuring that the data is properly formed and verified Managing data sharing across teams and our payment processors Ensuring data integrity and adhering to data privacy guidelines Data analysis and reporting Process automation and complex system integrations Implementing internal and regulatory mandates in a user centric context where clarity and consistency of the user experience are leveraged to maximize adoption and minimize seller friction/attrition Interface design and user interaction flows Understanding and resolving operational issues in coordination with support teams Ability to develop user support documentation to be used by support teams General payments, accounting and finance concepts Key success criteria: Strong analytical aptitude Driving ownership and accountability Strong customer advocate Excellent people skills Uses data and analysis to drive decisions Fosters trust with internal partners Values team dynamics and inputs Commitment driven Attention to details Bias for action Qualifications: Business/Finance degree with minor in Computer Science/Statistics or Computer Science/Statistics with a minor in Business/Finance Strong organizational skills (PMP, ACP certification) Excellent SQL and Excel skills Ability to analyze large datasets, summarize findings and make actionable recommendations Experience with agile/lean principles to effectively manage requirements, prioritize workstreams and drive quality implementations. Additional Information: Will this role be hybrid? Yes If hybrid, how many days per week will need to be in office? Preferred 5 in office (Sunnyvale or San Bruno). Flexible 3-5 in office. #J-18808-Ljbffr Samprasoft