CUSTOMER RELATIONSHIP LIAISON

Job Summary At Accendra Health, we provide home‑based care through dedicated. This role maintains relationships and favorable contacts with current accounts/patients and ensures they have the required equipment to support their home healthcare needs. The anticipated hourly range for this position is $22–$25 USD per hour. Actual compensation may vary based on experience, skills, education, and location. Essential Duties and Responsibilities Act as a single point of contact for specific account or accounts. Respond to customer needs, concerns and complaints in a timely manner. Consult with clients and referral sources on products and necessary equipment. Obtain all documentation to be scanned and batched at the Branch. Manage all follow‑up functions with the account after set‑up. Oversee all transactions coming from a specific account(s), including all referral sources. Obtain all required documentation for orders to be entered into the system, service scheduling and billing/payment. Contact patients to confirm orders and communicate any financial obligations before referral for delivery/service scheduling. Assess patient’s needs and promote company products/services at office visits, as appropriate. Proactively resolve issues by anticipating and identifying problems then coordinating the appropriate solution(s). Troubleshoot any issues that may arise with medical groups and on‑site departments. Assist medical groups and/or other provider groups to understand the products and services available under the contract. Assist in the utilization process and transition members related to capitation switch‑outs. Coordinate patient services with physicians and medical groups. Identify and develop strategic relationships within the institution that will enhance patient care. Participate in the institution’s quality assurance/performance improvement initiatives as requested. Perform timely follow‑up on initial/renewal authorizations to maintain reimbursement of products/services. Perform follow‑up on outstanding CMNs, Renewal CMNs, and prescriptions. May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations. Respond to emergency calls and related needs as needed during regular business hours and on an on‑call basis. Effectively work and coordinate timely discharges with Customer Care Center and/or Branch Customer Service Team. Operate a Personally Owned Vehicle (POV) in accordance with essential job functions. Set‑up and deliver home healthcare products and services. Perform other duties as required. Minimum Required Qualifications High school diploma required. At least 2 years of related experience. Must be at least 21 years of age or older at the time of hire. Demonstrated ability to build and maintain solid working relationships with internal and external customers. Learn and comply with all POV requirements applicable for the safe and complaint use of POVs. Participate in and successfully complete ongoing training and development to remain qualified to perform essential job functions. Geographically located within the assigned territory. Valid driver’s license. Skills, Knowledge and Abilities Business acumen. Problem solving / analysis. Communication proficiency. Personal effectiveness / credibility. Computer skills – basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word. Language skills – English (reading, writing, verbal). Mathematical skills – basic level mathematical proficiency, strong ability to understand, interpret and develop spreadsheet data. Physical Demands While performing duties, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Requires close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Regularly required to write, use computer, operate a motor vehicle, use a hand‑held device, telephone and document imaging system; read and transcribe documents accurately. Requires frequent sitting, walking, standing, kneeling, reaching or stooping. Must safely operate and maintain a valid driver’s license. Specific vision abilities include close, distant, night vision and focus adjustment for computer work and reading. Occasional lifting of up to 25 pounds frequently and up to 40 pounds occasionally. Work Environment The employee rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate, but can range from low to high depending on location. Exposure to dust, fumes, mist and odors is moderate. Temperature ranges vary by indoor climate‑controlled environments, outdoor conditions and weather extremes in US states. Lighting is generally fluorescent indoors, natural outdoors, and low light at night. Must wear appropriate personal protective equipment. May need vaccinations and medical assessments consistent with the work environment. Benefits Medical, dental, and vision coverage. Paid time off plan. 401(k) plan. Flexible Spending Accounts. Basic life insurance. Short‑and long‑term disability coverage. Accident insurance. Teammate Assistance Program. Paid parental leave. Domestic partner benefits. Mental, physical, and financial well‑being programs. Equal Employment Opportunity Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr