Front Desk Staff - Part-Time (On Site)

Front Desk StaffSalary: Minimum $12.00/hour - Maximum $15.00/hourType: Part-Time – Non-ExemptSchedule: Up to 30 hours per weekReports to: Membership DirectorOrganization OverviewAt the YMCA of the Lowcountry, we are more than an organization — we are a cause. Together, we strengthen our community through youth development, healthy living, and social responsibility. Our staff are at the heart of this mission, creating safe, welcoming environments where children grow, families thrive, and everyone feels a sense of belonging.Position OverviewThe Front Desk Staff plays a vital role in creating a welcoming and positive first impression for members and guests. This position is responsible for delivering excellent customer service, assisting with membership inquiries and program registrations, and supporting daily front desk operations. The ideal candidate is friendly, reliable, and service-oriented, with a strong commitment to providing an exceptional member experience and upholding the YMCA mission and values.Benefits You'll ReceiveComplimentary YMCA Membership for Part-Time employees. An additional adult family member may be added for $20 per month.Participation in the National YMCA Retirement Fund, a defined contribution plan. Employees become eligible for a 12% employer contribution after completing 1,000 hours of service in each of two 12-month periods (doesn't have to be consecutive).All staff are eligible to make voluntary 403(b) retirement contributions (no employer match).Discounts on YMCA Programs (Immediate Family)50% discount for staff working 20 or more hours per pay period25% discount for staff working 10–19 hours per pay period15% discount for staff working fewer than 10 hours per pay periodWhat You'll DoGreet members and guests with a positive and professional attitudeProcess new memberships, renewals, and program registrationsAnswer questions about programs, policies, and facility usagePromote YMCA programs, events, and servicesMaintain accurate records and handle transactionsSupport daily operations and ensure policies are followedProvide excellent customer service and resolve concerns appropriatelyAttend all required staff meetings and trainings, including abuse risk management and youth safety trainingWhat We're Looking ForHigh school diploma or equivalent required1-2 years of experience in a customer-facing role requiredBasic to intermediate computer proficiency requiredStrong interpersonal skills with the ability to quickly build rapport and establish credibility with members and guestsDetail-oriented with strong organizational skills and the ability to multitask effectivelyAbility to work efficiently and productively in a fast-paced environmentDemonstrates enthusiasm and a commitment to delivering excellent customer serviceExcellent verbal and written communication skillsThe YMCA of the Lowcountry is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this position. Applicants requiring accommodation during the application or interview process should contact Human Resources.