Retail Branch Manager I

Job Description

Job Description

PSB Core Values

P rofessional – We maintain a professional workplace and strive for professional interactions.

Passionate – We are motivated, curious, and industrious.

Positive – We take pride but are humble, always extending trust to earn it.

Accountable – We take ownership on behalf PSB, making no excuses under any circumstance.

Customer-Focused – We ask “how do we get to yes?” – before saying “no.”

Team-Oriented – We protect our culture, treat each other with respect, and put the team before self.

Position Summary

Retail Branch Managers are key to the success of our bank. This position is primarily responsible for managing an engaged, operationally sound, and high performing team dedicated to serving our customers, their needs and providing exceptional customer service.

Role and Responsibilities

• Providing guidance as needed to ensure Team members are helping customers reach their financial goals by understanding and meeting customer needs. Oversee daily operation of the branch, including operations, customer service, security and safety in accordance with the bank’s objectives.
• Promote culture through coaching and guidance. Provide leadership, training and supervision.
• Managing performance appraisals for the staff.
• Conduct audits and other reviews as instructed by the audit department to identify and mitigate operational risk and ensure ongoing adherence with compliance procedures.
• Provides timely coaching on performance issues, regulatory and compliance issues and ensures complete adherence to all company policies and procedures.
• Collaborate in the hiring, training and retention of staff.
• Resolves escalated customer and employee issues.
• Lead the team in the process of referring customers to other areas of the bank in order to deepen relationships and collaborations.
• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory tests are achieved.
• Collaborate in the hiring, training and retention of staff.
• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
• Perform teller transactions and process new deposit account requests
• Ensure business continuity procedures are reviewed and updated as needed.
• Promotes the Bank’s image in the community by participating in community activities, involve and participate in community service organizations to assist in compliance with the Community Reinvestment Act.
• Other duties as assigned

Qualifications and Education Requirements

• One to Three years in managerial experience preferred with knowledge in banking and branch operations.
• Strong communication, problem solving, and decision-making skill to effectively uncover and resolve complex customer and employee issues.
• Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong supervisory and leadership skills required to manage, motivate, and develop employees.
• Excellent customer service skills.
• Knowledgeable of bank products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to work independently.

This job description does not state or imply the only duties and responsibilities assigned to this job. Employee holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Peoples State is an Equal Opportunity Employer.