Dispatcher

Dispatcher The Dispatcher coordinates daily transportation operations by assigning loads, supporting drivers, and maintaining clear communication with customers and internal teams. This role ensures that deliveries occur efficiently, safely, and on schedule while proactively resolving issues that may affect customer expectations or fleet performance. Responsibilities Review driver check calls to confirm current locations, monitor progress, and verify estimated delivery times. Receive load assignments from Customer Service and evaluate them to ensure they are appropriate for specific driver work assignments and availability. Dispatch loads to drivers by providing complete load information, loading instructions, routing details, directions, and fuel information. Contact customers to obtain accurate directions, clarify delivery requirements, and schedule loading and delivery appointments when needed. Communicate promptly with the Customer Service Department regarding any issues, delays, or changes that could impact customer expectations or affect existing load assignments. Promote safety in all dispatch activities by assigning loads in accordance with drivers available hours and regulatory requirements. Maintain accurate and timely data entry related to loads, driver status, and dispatch activities. Support effective fleet management by coordinating and balancing workload across approximately 3540 drivers. Essential Skills 3+ years of dispatching and fleet management experience. Proven ability to manage and coordinate approximately 3540 drivers effectively. Strong customer service skills with the ability to communicate clearly and professionally with customers and internal teams. Hands-on experience with dispatching in a logistics or transportation environment. Proficiency in data entry with attention to accuracy and timeliness. Ability to interpret and act on driver availability and hours of service to support safe operations. Additional Skills & Qualifications Experience in logistics, transportation, or fleet operations. Experience in dispatch customer service, including handling inquiries and resolving service issues. Strong organizational skills and the ability to prioritize in a fast-paced environment. Effective problem-solving skills to address schedule changes and unexpected operational issues. Clear verbal and written communication skills for interacting with drivers, customers, and internal departments. Why Work Here? Employees join a company that recognizes their contribution through an employee ownership structure, where stock options become available with tenure. The culture rewards long-term commitment, encourages taking responsibility for operational excellence, and offers the opportunity to share in the organizations success over time. Work Environment This position operates in an office located within a shop environment, providing close proximity to day-to-day fleet and vehicle operations. The role involves consistent use of computers and dispatch systems, frequent phone communication with drivers and customers, and collaboration with operations and customer service teams during standard business hours. Job Type & Location This is a Permanent position based out of Alvarado, TX. Pay and Benefits The pay range for this position is $41600.00 - $62400.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Health, Dental, Vision, Spending Account, employee owned company stock options with tenure Workplace Type This is a fully onsite position in Alvarado, TX. Application Deadline This position is anticipated to close on Oct 23, 2026.