Front Office Manager

Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.

Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

Supervise all guest services department managers.

Review correspondence from guests and incident logs and direct staff according to information obtained.

Oversee all vendor and personnel contracts throughout the hotel.

Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Associate's or Bachelor's degree preferred.

2 to 5 years hospitality related experience.

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health, a confidential work-life resource.

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Work schedule varies and may include working on holidays and weekends.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

The Westin Dallas Fort Worth Airport hotel features 506 rooms, 38,000 square feet of meeting space, a fitness facility and multiple food and beverage outlets. The over 306,000 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth, DFW International Airport is the world's third busiest airport and one of the largest, operating nearly 1,750 flights per day and serving 57 million passengers a year. The hotel's unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1,600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.