POS Manager

Responsibilities Supervise and provide technical guidance to the POS team. Review technical risks and forecast future needs. Perform proactive risk prevention and oversee individual problem-solving within the team Strategic Payment Management. Oversee processes to transfer funds between customers, merchants, and financial institutions. Serve as the final escalation point for payment processing or security issues. Monitor and resolve critical discrepancies in transactions at an enterprise level System Innovation & Roadmap. Approve and lead complex Proof of Concept (PoC) initiatives to improve/expand payment systems. Drive the development and automation of new innovative features Maintenance & Reliability. Ensure system stability and performance through routine maintenance oversight. Act as the authority for Tier 3 technical troubleshooting and root cause analysis Stakeholder Communication. Collaborate with functional leaders and managers across the company to maximize technology effectiveness. Communicate persuasively with store personnel and executives to resolve high-level technical challenge Compliance & Vendor Strategy. Establish day-to-day operation standards to meet legal and PCI compliance requirements. Execute strong vendor management, including contract renewals and licensing. Qualifications Bachelor's Degree, Information Technology/Computer Science. 10+ years as a POS Engineer/Manager. Expert understanding of payment system flow and structure. Linux-based system operation and basic network knowledge. PCI Compliance and data analysis. Strategic leadership and interpersonal skills. Critical thinking and advanced problem solving. Customer service orientation and attention to detail. Experience. Mastery of Toshiba POS hardware installation and operation. Proven track record with merchant processors and payment gateways. Experience in POS software development is a strong plus. Benefits Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy. 401(k) Retirement Plan with up to 5% match per company policy. Life Insurance and AD&D (Accidental Death & Dismemberment) per company policy. BTA Insurance (Business Travel Accident Coverage). Company provided lunch. Paid-time off (PTO) and Paid Holidays per company policy. Celebration & Condolence Benefits per company policy. Smart Card: Earn additional 4 points to the standard $1 = 1 point. Holiday Gift certificates per company policy. FSA (Flexible Spending Account) per company policy. DCFSA (Dependent Child Care Spending Account) per company policy. Work Hours: 8:30 AM - 5:30 PM, Mon - Fri Salary Range: $156,000 - $162,000 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr