Delivery Agent- Tampa

Job Description

Job Description

Job Title: Delivery Agent

Reports to: Operations Supervisor

Location: Tampa, FL (On-site)

Overview

We are seeking a reliable and customer-focused Delivery Agent to join our team in Tampa, Florida area. In this role, you will be responsible for ensuring mobility equipment is delivered, maintained, and ready to meet our customers’ needs—whether they are boarding a cruise, staying at a hotel, or attending an event. If you enjoy hands-on work, problem-solving, and making a difference in people’s travel experiences, this role is for you.

What That Actually Involves

• Provide excellent customer service to both internal teams and external customers.
• Deliver and pick up rented mobility equipment to cruise ships, hotels, convention centers, resorts, casinos and residences.
• Operate company cargo vans or light-duty vehicles to transport mobility equipment safely and efficiently
• Load, unload and secure mobility equipment for transport
• Ensure every unit meets safety, functionality, and show-quality standards.
• Provide basic equipment instruction and troubleshooting for customers
• Clean and sanitize equipment prior to delivery.
• Complete all required paperwork fully and accurately.
• Ensure inventory management protocols are being followed in TrackAbout and Global Office.
• Communicate effectively with dispatch and operations team.
• Follow all operational guidelines and safety protocols.
• Assist in other warehouse tasks as needed, including inventory organization and preparation.

What You Will Need

• Previous delivery driver or route service experience
• Must have a valid Driver’s License along with a clean driving record
• Must be able to pass a criminal background check (including Motor Vehicle Record Check) and pre-employment drug screening.
• Must be 25+ years old
• Basic computer and Microsoft knowledge required
• Strong attention to detail
• Ability to work in a fast paced and changing environment
• Must have a flexible availability to work available days, evenings, weekends and some holidays depending on business needs.

Additional Information

• Fun, flexible, team-oriented environment
• Pay rate: $18 per hour
• Full time role: 35- 40 hours per week
• Excellent benefits package
  • Medical
  • GAP
  • Dental
  • Vision
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • 401(k)
  • Life and Disability
  • Voluntary Benefits
  • Employee Assistance Program (EAP)
  • Generous PTO plan

Essential Job Functions and Physical Requirements

Physical Requirements:

• Ability to lift, carry, push, and pull up to 50 pounds independently.
• Ability to sit, walk and/or stand for extended periods.
• Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently.
• Ability to operate a company cargo van or light-duty vehicle to transport mobility equipments safely and efficiently

Communication & Collaboration Requirements:

• Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting and/or team discussions using various platforms or onsite as assigned by your manager
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
• Ability to work independently while also collaborating in a team environment.

Onsite Work Requirements:

• Must follow all operational and safety procedures including safety and traffic rules without any exception
• Must be able to work both indoors and outdoors in varying environmental conditions and under pressure
• Must have valid driver's license and be able to operate company vehicle to deliver and collect equipment safely and efficiently

Technology Use:

• Ability to operate a computer, phone, and standard office equipment as needed.
• Proficiency or willingness to learn digital platforms for communication, documentation, and task management.

Attendance and Time Commitment:

• Regular attendance is required for the shifts scheduled.
• Flexible schedule including mornings, evenings, weekends and holidays depending on operational needs. (Typical shifts may vary based on delivery schedules and customer demand)
• Timely responsiveness and presence during meetings and operational check-ins are expected.

Who We Are

Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation.

E-Verify Participation:

Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.

Equal Opportunity Employer:

Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.

How to Apply

If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations. We thank all applicants, but only those selected for an interview will be contacted