Product Support Sales Representative - Southern Region

The Product Support Sales Representative is responsible for building and maintaining strong relationships with both new and existing customers, with a specific focus on supporting the parts and service departments. This role reports directly to the Regional Operations Manager and plays a key role in driving customer satisfaction, retention, and overall business growth.

WORK SHIFT

Monday – Friday, 7:00 AM – 5:00 PM

WHAT’S IN IT FOR YOU?

Company Vehicle + Fuel Card & Full Maintenance program Comprehensive Benefits Package – Medical, Dental & Vision coverage for you and your family Retirement Savings Plan with employer-matched 401(k) Generous Time Off – 3 weeks PTO plus 10 paid holidays annually Product Support Commission Program – earn more for your performance Career Growth Opportunities – access to training, development programs, and advancement paths A Supportive Culture – Join awelcoming, inclusive teamthat is committed to supporting employee growth anddevelopment

KEY RESPONSIBILITIES

Build and Maintain Customer Relationships – Establish and strengthen relationships with new and existing customers to drive loyalty and retention Drive Revenue Growth – Focus on aftermarket parts and service sales to meet and exceed targets Customer Equipment Inspections : Perform in-depth inspections to assess customer needs and provide tailored solutions. Product Training for Customers : Conduct product demonstrations and training to ensure customers fully understand product features and benefits. Provide Technical Support – Respond to customer inquiries with timely, effective solutions to maintain high satisfaction Manage CRM Activity – Accurately track customer interactions, opportunities, and updates within the CRM system Understanding and Meeting Customer Needs : Proactively identify customer challenges and offer solutions that align with their business objectives. Identify and Generate Leads : Source new business opportunities through networking, research, and referrals. Collaborate with Other Departments : Work closely with the parts, service, and sales teams to deliver comprehensive customer solutions.

OUR IDEAL CANDIDATE HAS:

5-10 years of experience in the Heavy Equipment / Environmental Equipment Industry , with specific exposure to the sweeper, sewer, or environmental side of the business . Proven track record of generating profitable results at the branch level and strong understanding of product support practices, administrative processes, and financial management. Bachelor’s Degree in a business-related field, or equivalent experience in lieu of a degree. Extensive Product Knowledge and Expertise in heavy and environmental equipment, including knowledge of sweeper, sewer, and related environmental equipment . Strong Communication Skills , both verbal and written, with the ability to effectively engage with customers and internal teams. A valid driver’s license with a clean driving record. Strong organizational and time management skills with the ability to prioritize and perform in a fast-paced environment. Ability to work independently and make sound, ethical decisions while managing customer assignments and time effectively. Team-Oriented : A collaborative mindset with the ability to work effectively with various departments to meet customer needs. A strong customer-first attitude with the ability to provide exceptional service in all interactions. Chadwick-BaRoss, Inc. and Thompsonrolec Enterprises is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr Chadwick-BaRoss, Inc.