Customer Service Representative

Customer Service Representative Location: Gastonia, NC 28056 Duration: 12 Months Pay Rate: $20/hr Knowledge, Skills & Abilities Required: Proven verbal and written communication skills. Ability to exercise good judgment with minimal supervision. Excellent analytical skills, decision making ability, negotiation and problem-solving skills. Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.). A basic understanding of organization/department/section policies/procedures. A basic understanding of billing, rates, credit, energy usage, and customer accounts. Demonstrate the ability to de-escalate a call with irate and difficult customers. Identify and resolve basic routine issues. Work varying shifts, nights, weekends and during emergency situations. Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure. Excellent interpersonal skills and ability to function within a team. Punctual and ability to plan and use time effectively. Flexibility with respect to shifts.