Guest Services Representative - Recreation Center

Job Description

Full Salary Ranges: $15.16-$21.75 Hourly

Anticipated Hiring Ranges: $15.16-$18.46 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer). The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

City of Greeley's Total Rewards The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary: The Guest Services Representative serves as the first point of contact for visitors, providing excellent customer service, answering inquiries, processing registrations or transactions, and supporting the daily operations of the facility. This role ensures that guests have a positive and welcoming experience while maintaining accurate records and following organizational policies.

Experience, Knowledge, Skills:

Minimum Requirements:

• High school diploma or equivalent (GED).

OR

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND

• Possession of a valid driver's license.

Preferred:

• One (1) year of customer service, front desk, or clerical experience.
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
• Spanish/English bilingual skills

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills.
• Ability to provide courteous, responsive, and professional guest service.
• Comfortable handling cash, credit card transactions, and daily reconciliations.
• Basic computer skills and familiarity with office software and reservation systems.
• Ability to manage multiple tasks and remain calm under pressure.
• Detail-oriented and dependable with good time management skills.
• Ability to follow policies and procedures and work independently or as part of a team.

Travel:

• Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Essential Functions:

• Greet guests in person, by phone, or electronically in a courteous and professional manner.
• Provides information about facility programs, services, policies, events, and schedules.
• Registers participants for classes, memberships, or programs using reservation software.
• Handle payments, issue receipts, and perform cash handling or reconciliation duties.
• Maintain front desk area, lobbies, and guest areas in a clean, orderly condition.
• Monitor entry and exit to ensure facility safety and access control compliance.
• Respond to guest feedback, concerns, or complaints; escalates issues when needed.
• Assist with setting up or preparing for programs or facility rentals.
• Maintain accurate logs, attendance records, and incident reports.
• Support administrative tasks including filing, data entry, and supply inventory.
• Performs other duties as assigned.

Supervisory Responsibilities:

• N/A

Work Environment and Physical Requirements:

Work Environment:

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements:

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 45 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: View email address on click.appcast.io.

Conditions of Employment: The City of Greeley is an at-will employer. Employees and the City may terminate employment at any time for any reason. Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.