Account Manager - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: 401(k) matchingBonus based on performanceCompetitive salaryFlexible schedulePaid time offTraining & development ROLE DESCRIPTION The Erway Agency is looking for a relationship-focused and motivated Account Manager to join our Larned team. As an Account Manager, you’ll play an important role in taking care of our existing customers while helping grow the agency. You’ll build strong relationships, conduct policy reviews, identify customer needs, and help make sure each customer has the right protection in place as their life changes. This role is a great fit for someone who genuinely enjoys helping people, communicates confidently, and is comfortable combining excellent customer service with needs-based sales. YOU MAY BE A GREAT FIT IF… You enjoy building long-term relationships with customers. You’re friendly, confident, and comfortable having meaningful conversations. You listen first and recommend solutions based on what customers actually need. You’re organized and follow through on your commitments. You enjoy solving problems and helping customers navigate difficult situations. You’re motivated by goals and comfortable with sales expectations. You take ownership of your work and look for ways to help both the customer and the agency succeed. RESPONSIBILITIES Build and maintain strong relationships with existing customers. Conduct regular insurance and coverage reviews. Identify changes in customer needs and recommend appropriate products and coverage. Help customers understand their insurance options and make confident decisions. Assist with policy changes, billing questions, claims-related needs, and other service requests. Proactively follow up with customers to improve retention and identify additional needs. Resolve customer concerns and coordinate with other team members when needed. Help grow customer accounts through needs-based conversations and recommendations. Maintain accurate and organized customer information. QUALIFICATIONS Strong communication and relationship-building skills. Customer service, sales, or account management experience preferred. Comfortable discussing insurance products and making recommendations. Goal-oriented and willing to participate in sales conversations. Strong organization, attention to detail, and follow-through. Ability to solve problems and manage multiple customer needs. Ability to work independently while contributing to a team. Insurance licensing preferred; ability to obtain required state insurance licenses is necessary. ABOUT THE ERWAY AGENCY At The Erway Agency, we believe great insurance service starts with knowing our customers and understanding what matters most to them. We’re looking for someone who wants to build lasting relationships, provide exceptional service, and help our customers make confident decisions about their insurance. If you enjoy helping people, building relationships, solving problems, and growing professionally, we’d love to hear from you.