Client Concierge

Description

Robinson & Casey, PLLC helps families access treatment for loved ones struggling with substance use disorders and mental illness. Through our work in behavioral health law, including the Florida Marchman Act, we help families navigate difficult situations and pursue lifesaving care.

We are seeking a Client Concierge with hands-on experience in substance use treatment or behavioral health , ideally someone who has worked in a treatment facility as a clinician, case manager, admissions professional, discharge planner, or treatment coordinator.

In this role, you will serve as a trusted point of contact for families navigating the treatment process. You will help them understand next steps, address concerns, coordinate communication with our legal team, and navigate the challenges of accessing appropriate care.

The ideal candidate combines knowledge of the treatment and recovery process with strong communication skills, sound judgment, and genuine empathy. This is an opportunity to apply your behavioral health experience in a meaningful role supporting families in crisis.

Our values - Honesty, Courage, Integrity, Empathy, Perseverance, and Service - guide everything we do.

Please note: Out of courtesy to our office, please apply online. Applicants who call the Firm will not be considered .

Responsibilities

• Welcome clients warmly, ensuring they feel valued and heard from their first interaction.
• Coordinate client appointments and manage schedules to optimize efficiency and client satisfaction.
• Serve as the primary point of contact for clients, addressing inquiries and providing timely updates.
• Collaborate with legal teams to ensure seamless communication and information flow between clients and attorneys.
• Maintain accurate client records and documentation, safeguarding confidentiality and compliance.
• Proactively identify client needs and offer solutions, enhancing their overall experience with our firm.
• Facilitate client feedback sessions, using insights to refine and improve service delivery continually.

Qualifications

• Experience in client-facing roles, demonstrating a strong ability to build rapport and trust.
• Ability to manage multiple schedules efficiently, ensuring seamless coordination and client satisfaction.
• Proven track record of maintaining confidentiality and handling sensitive information with care.
• Strong communication skills, both written and verbal, to effectively liaise between clients and legal teams.
• Proficiency in using scheduling and client management software to streamline operations.
• Ability to proactively identify client needs and offer tailored solutions to enhance their experience.
• Experience in gathering and utilizing client feedback to drive continuous improvement in service delivery.