Project Manager, Client Services Operations

About Our Company At Healthfuse, ever since our inception in January 2011, we’ve helped hospitals and other healthcare provider organizations protect and strengthen their bottom line so they can protect and strengthen the patient communities they serve. We do this by setting a standard of transparency, trust, and optimal outcomes for their revenue cycle vendor and payer partnerships. Our mission is focused on positively impacting our clients’ margin, which has always been at risk and is threatened more now than ever. Our ultimate vision is to be the “must have” partner for all healthcare provider CFOs who are looking to achieve optimal outcomes from their vendor and payer partnerships, and we’re making progress on this every single day. And in doing so, we strive to be humble, hungry, and smart. Join us and be part of a forward-thinking team that values your ideas and energy. At Healthfuse, you are not just starting a job; you are building and advancing a career that makes a real difference. What You Will Love About Working at Healthfuse Innovate in Healthcare: Join a highly regarded company with 15+ years of experience, serving 550+ hospitals, where your work directly contributes to positive change in the industry and the communities it serves. Grow Your Career: Step into a fast-paced, high-growth field with ample opportunity for professional development — and the rare chance to build a brand-new function from the ground up. Enjoy the Perks: A competitive package including salary, bonus opportunity, comprehensive health benefits, a 401(k) with company match, SHARE Plan (profit-sharing), and generous time off to recharge. Job Summary The Project Manager, Client Services Operations (CS PM) is a dedicated project management role embedded within the Client Services department. This role reports directly to the PMO Manager as their manager and maintains a strong dotted-line relationship with the SVP of Client Services to ensure close alignment with Client Services leadership. This role serves both Client Services Directors and Advisors, bringing the structure, tools, and consistency of the Project Management Office to the day-to-day work of the department. The CS PM partners with the PMO Manager to build the specific processes and SOPs outlining the tools the Client Services team should be using day-to-day. This role manages and governs Wrike as the department’s project management system of record, using it to coordinate workload across Directors and Advisors, track projects and initiatives, and pull reporting and analytics on team capacity. Once processes and SOPs are established, the CS PM owns governance of those processes, monitoring adherence, holding the team accountable to consistent execution, and escalating gaps or risks to the PMO Manager as needed. This role also owns operational coordination of the Advisor support bench, helping ensure project work is staffed thoughtfully based on business priority, advisor capacity, and relevant expertise. A successful candidate brings prior project management or PMO experience, hands-on comfort with project management software such as Wrike, strong analytical and process-improvement instincts, and the credibility to partner and communicate effectively with the business. Core Responsibilities Project Leadership & Operational Execution Serve as the dedicated Project Manager for the Client Services department, overseeing day-to-day project management and coordinating priorities across Directors and Advisors. Partner with the PMO Manager and SVP of Client Services to translate enterprise priorities into practical, executable plans for the Client Services team. Support change management as Healthfuse processes and tools evolve, helping Directors and Advisors adopt new ways of working. Partner with Client Success to proactively understand client goals, lead performance and operational improvement discussions, and coordinate internal support to resolve concerns, remove obstacles, and strengthen satisfaction and retention. Process Governance, Quality Assurance, & Continuous Improvement Partner with the PMO Manager to adopt and localize the organization’s standardized project management methodology within Client Services, including processes, SOPs, tools, templates, quality standards, and performance metrics. Govern adherence to established workflows once implemented, ensuring Directors and Advisors follow SOPs consistently and that processes remain clear, practical, sustainable, and quality-focused. Own quality assurance oversight for Client Services project work, ensuring deliverables, workflows, documentation, and Wrike usage are completed accurately, consistently, and in alignment with defined standards. Identify inefficiencies, bottlenecks, quality gaps, and recurring issues through QA review, root-cause analysis, and performance monitoring; implement improvements that reduce rework and improve consistency. Partner cross-functionally to streamline workflows, standardize best practices, strengthen quality controls, and leverage automation where it adds value. Wrike Ownership, Reporting, & Team Alignment Serve as the Client Services team’s system owner for Wrike, maintaining the Client Services space, blueprints, workflows, naming conventions, and usage standards that support consistent execution. Train and support Directors and Advisors on the use of Wrike as our project management tool, department templates, and best practices. Use Wrike to manage workload, project timelines, deliverables, time tracking, and team alignment across Client Services. Own the operational coordination of the Advisor project-support bench, ensuring the right Advisors are aligned to the right work at the right time based on project needs, capacity, skill set, and business priorities. Pull and analyze Wrike reporting to monitor team capacity, workload distribution, project status, operational performance, and key business metrics. Build and maintain recurring reports and dashboards that give Client Services and PMO leadership visibility into capacity trends, initiative status, risks, and opportunities for improvement. Required Qualifications Bachelor's degree in a related field or equivalent experience preferred. Demonstrated project management or PMO experience. Hands-on experience with project management software, such as Wrike, Smartsheet, Asana, Monday.com, or MS Project, including reporting and dashboard capabilities. Ability to manage multiple projects and consistently meet agreed-upon deadlines. Action-oriented, independent, and self-motivated. Results-driven with a strategic mindset. Strong analytical skills, with the ability to translate data and metrics into clear operational recommendations. Demonstrated experience designing and documenting processes, SOPs, and performance metrics. Ability to thrive in a fluid work environment and confidence in the face of changing priorities. Strong organizational and multitasking abilities, with thoughtful planning, initiation, and follow-through. Demonstrated ability to handle ambiguity, juggle many tasks at once, and quickly shift from one situation or task to another. Collaborative, approachable, and skilled in fostering relationships with both Directors and Advisors. Strong verbal and written communication skills, including the ability to facilitate meetings and effectively lead discussions across levels. Desired Attributes Humble, hungry, and smart, with a strong desire to contribute to a mission-driven, high-growth organization. Process-oriented and detail-minded, with the ability to bring structure and consistency to evolving workflows. Comfortable taking ownership of SOP creation while partnering with the PMO Manager to define the supporting processes, tools, and standards the team should use. Strong relationship builder who can partner effectively with Directors, Advisors, SVP Client Services, and PMO Manager. Confident communicator who can facilitate discussions, influence adoption, and hold teams accountable in a constructive way. Analytical and curious, with a continuous-improvement mindset and the ability to identify practical opportunities for operational improvement. Adaptable and resilient in a fast-paced environment with shifting priorities and evolving business needs. Performance Measurement Successful adoption and consistent use of standardized Client Services processes, tools, templates, and SOPs. Effective governance of Wrike as the Client Services project management system of record, including accurate project tracking, reporting, and dashboard visibility. Improved visibility into Client Services workload, capacity, initiative status, risks, and operational performance. Timely execution of assigned projects, initiatives, deliverables, and process-improvement priorities. Demonstrated ability to identify workflow inefficiencies, recommend improvements, and support implementation of sustainable solutions. Strong partnership with PMO leadership, Client Services leadership, Directors, Advisors, and cross-functional stakeholders. Clear communication, proactive escalation of risks or gaps, and consistent follow-through on agreed-upon actions. COMPENSATION & BENEFITS This role includes a base salary and an annual bonus opportunity. The base salary range is $80,000–$100,000, based on experience, skills, and alignment with role responsibilities. Healthfuse offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, paid time off, volunteer time off (VTO), participation in the Employee Share Program, and additional bonus eligibility. We focus on supporting employee well-being, growth, and long-term success.