Financial Aid Counselor

Job Summary:

This position is an integral part of the Office of Financial Aid, providing both processing and operational support to the office. The Financial Aid Counselor assists current and prospective students with all aspects of navigating the financial aid process. Counsels new students, current students, part time and graduate program students on financial aid availability and process. Reviews financial aid packages and attends all events requiring financial aid presence. Analyzes and performs need analysis and resolves discrepancies and verifies federal aid applications. Assists in administering Federal, State and Institutional aid programs. The Financial Aid Counselor also assists the Sr. Associate Director of Operations with responsibilities related to Federal Work Study; including reconciliation, budgeting and internal and external reporting. The Financial Aid Counselor maintains current knowledge of regulations, policies and procedures and attends training related to responsibilities.

Essential Duties and Responsibilities:

• Assist in the administration, oversite, management, and reporting of assigned federal, state and institutional aid programs including but not limited to Federal Work Study
• Financial Aid Counseling – assigned full time, prospective, transfer, part-time and graduate caseloads
• Satisfactory Academic Progress oversite including monitoring, reporting and notifying students
• Assist the Sr. Associate Director of Operations/Director with data management needs for internal or external reporting and annual Financial Aid Management System (FAMS) maintenance
• Analyze and perform need analysis, resolve discrepancies and verify federal aid applications
• Package financial aid for all student populations both prospects and current students
• Attend financial aid events and University functions related to job
• Professional development to include maintaining current knowledge of regulations, policies and procedures
• Interact with university community and federal and state agencies within the scope of assisting in the administration of designated programs
• Other duties and responsibilities as assigned

Required Knowledge, Skills and Abilities:

• Microsoft Office suite proficiency, specifically Excel and Word
• Proficiency in Ellucian Colleague or financial aid systems preferred
• Ability to communicate complex concepts effectively both orally and in writing
• Ability to communicate effectively with the University community, students and families, alumni and outside agencies
• Ability to effectively resolve problems
• Ability to organize resources and establish priorities

Education and Experience:

• Bachelor’s Degree required
• Experience working in a Financial Aid office preferred

Physical Requirements and Working Conditions:

• Office, computer use, internet, internal /external software
• Typically sitting at a desk or table
• Occasional weekend and evening hours

About the Company:

Delaware Valley University (DelVal) is a private, comprehensive, nonprofit university educating students with a curriculum that emphasizes and requires experiential learning. Located in Doylestown, Pennsylvania, about 30 miles north of Philadelphia, the University offers 28 undergraduate majors in business, arts and sciences, and agricultural and environmental sciences; 12 master's degrees; and a doctorate in education. Founded in 1896, DelVal has been cited by the National Society for Experiential Education as having the country's top experiential learning program, by Princeton Review as one of the best colleges in the Northeast, and by College Factual as having one of the top 20 animal science programs in the country.

Delaware Valley University is an equal opportunity employer and is committed to a diverse workforce.