Patient Access Representative - Scheduling (Days) (Part-Time)

Patient Access Navigator I

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

Qualifications

Education:

High School Diploma or GED

Experience:

Six months of related experience

Knowledge, Skills and Abilities:

• Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
• Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
• Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
• Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
• Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows
• Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
• Basic problem-solving skills with the ability to recognize issues and escalate appropriately
• Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment

Licenses & Certifications:

NONE REQUIRED

Specialty Job (TMG)? - YES - NO

Clinical (TMG Only)

Clerical (TMG Only)

APP (TMG Only)

Contact with Others / Effect of Error

Appreciable contacts as regular part of the job with others outside of the department or organization. Requires discretion and tact to give or get specialized information to perform duties of job.

Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.

Supervisory Responsibility:

Exercises no supervision, work direction, or instruction of other employees or students.

People Management:

Individual Contributor

Mental Demands:

Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Effort:

Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.

Physical Demands:

Balancing - N/A

Bending - Occasionally

Carrying - Occasionally

Climbing - N/A

Color Vision - Occasionally

Crawling - N/A

Driving -- CDL class vehicles - N/A

Driving -- Class C vehicles - N/A

Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift - N/A

Feeling (Touch) -- determining temperature, texture, by touching - N/A

Handling -- seizing, holding, grasping - Occasionally

Hearing - Constantly

Kneeling - Occasionally

Lifting up to 25 lbs. - Occasionally

Manual Dexterity -- picking, pinching with fingers etc. - Occasionally

Pushing/Pulling -- up to 25 lbs. - Occasionally

Reaching -- above shoulder - Occasionally

Reaching -- below shoulder - Occasionally

Running - in response to an emergency - Occasionally

Speaking - Constantly

Typing - Constantly

Visual - Constantly

Walking - Occasionally

Working Environment:

Generally pleasant working conditions/normal office environment.