Customer Service Representative

Job Description

Job Description

We are seeking professional and customer-focused individuals to join a growing customer care team during a high-volume enrollment season. This role is ideal for candidates who enjoy helping others, answering questions, and providing exceptional service over the phone. You will serve as a primary point of contact for individuals and organizations seeking assistance with benefit-related inquiries, account updates, and plan administration. Successful candidates will be strong communicators who can navigate detailed conversations while delivering accurate and timely support.

Responsibilities

• Answer inbound customer calls regarding benefit plans, account maintenance, and general program inquiries.
• Assist customers with life event changes and account updates, including dependent additions, address changes, and plan modifications.
• Provide guidance on benefit-related questions and available resources.
• Troubleshoot issues and work toward first-call resolution whenever possible.
• Route inquiries to the appropriate internal teams or external resources when necessary.
• Accurately document customer interactions and maintain member records within company systems.
• Support both organizational contacts and individual plan participants.
• Deliver a high level of customer service while handling sensitive and confidential information.

• Previous customer service, call center, healthcare, benefits, insurance, banking, retail, or administrative experience.
• Strong verbal and written communication skills.
• Ability to learn and understand complex policies, procedures, and customer scenarios.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable navigating multiple systems while speaking with customers.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of calls in a fast-paced environment.
• Professional demeanor and commitment to exceptional customer service.