Guest Service Agent
Plazahotelelpaso
Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. #J-18808-Ljbffr
- ...HHM Hotels - - Responsibilities: Greet and assist guests upon arrival and during stay; Register guests and assign rooms; Process payments... ...and manage billing; Respond to guest requests and resolve complaints; Assist with luggage and breakfast service during peak periods...Suggested
HHM Hotels
Boston, MA2 days ago - HHM Hotels - - Responsibilities: Greet, register and service guests; Make and confirm reservations; Respond to guest requests in a timely manner; Receive and resolve guest complaints; Balance accounts and conduct auditsSuggested
HHM Hotels
Cambridge, MA1 day ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus...SuggestedDaily paidFull timePart timeImmediate startShift work
Hersha Hospitality Management
Cambridge, MA3 days ago - ...and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay,...SuggestedHourly payPermanent employmentTemporary workWorldwideFlexible hoursShift work
Highgate
Boston, MA4 days ago $21.86 per hour
...Guest Services Agent As a Guest Services Agent at The Arcadian Hotel Brookline, you will provide a memorable first impression for guests and assist them throughout their stay. Responsibilities Help guests discover their “Wanderlust” experience. Provide exceptional customer...SuggestedHourly payShift workBENCHMARK
Brookline, MA4 days ago- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
HHM Hotels
Chelsea, MA21 days ago - ...Hotel Guest Service Agent Join the team at Holiday Inn Boston Cambridge Area as a Hotel Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and...Bi-weekly payHourly payLocal areaWeekend workDay shiftAfternoon shift
Distinctive Hospitality Group
Somerville, MA21 hours ago - ...Olympia Hospitality Guest Service Representative We're more than just a team we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together...Temporary workWork experience placementLocal area
The Olympia Companies
Cambridge, MA2 days ago $31.42 per hour
...Job Title Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payLocal areaShift workMarriott International Inc
South Boston, MA2 days ago- ...Marriott Hotels - 401 D Street - Responsibilities: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.; Secure payment; verify and adjust billing.; Activate and file room keys.; Process all guest...
Marriott
Boston, MA3 days ago - ...Guest Service Agent Overview Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within...Full timePart timeFlexible hoursShift work
Waterford Group
Waltham, MA1 day ago - ...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...Weekly payMinimum wageLocal areaAll shifts
Extended Stay America
Revere, MA4 days ago $20 per hour
...company in Boston is seeking individuals for a part-time position welcoming cruise guests. The role involves assisting with check-in, guiding guests in terminals, and providing customer service in a fast-paced environment. Requires a high school diploma, good communication...Extra incomePart timeWeekend work- ...enthusiastic individuals for a part-time position welcoming cruise guests at the Port of Boston. This fun, fast-paced role involves... ...travelers, and assisting with luggage. Applicants should have customer service experience and a high school diploma. Must possess strong...Part timeWeekend work
- ...ISS Facility Services - North America is seeking a Reception & Guest Services team member in Boston, MA. This role demands a professional who can welcome visitors with a positive demeanor and ensure they receive prompt assistance. The ideal candidate will have a strong...
ISS Facility Services - North America
Boston, MA21 hours ago - ...BENCHMARK is seeking a Guest Services Agent at The Arcadian Hotel Brookline to provide an exceptional first impression for guests. You will assist guests throughout their stay, ensuring a memorable experience by taking sincere interest in their needs. The ideal candidate...Shift workWeekend work
BENCHMARK
Brookline, MA4 days ago - ...Incorporated is seeking a Lobby Ambassador responsible for delivering exceptional guest experiences. This role entails welcoming visitors, managing their needs, and facilitating seamless customer service through proactive communication. The ideal candidate has a high school...
Jones Lang LaSalle Incorporated
Boston, MA2 days ago - ...Plazahotelelpaso in Cambridge, Massachusetts is seeking a Guest Service Agent to greet and register guests while providing outstanding customer service. The role involves handling reservations, responding to inquiries, and ensuring all guests have a pleasant experience...
Plazahotelelpaso
Cambridge, MA4 days ago $50.51k
...a Lobby Ambassador for its operations in Boston, MA. This role is pivotal in delivering exceptional service and ensuring a welcoming environment for clients and guests. Responsibilities include welcoming visitors, assisting with inquiries, and collaborating with teams...JLL
Boston, MA3 days ago- ...Pineapple Hospitality is seeking a cheerful and outgoing GUEST SERVICES AGENT in Boston, Massachusetts. This role involves ensuring exceptional customer service from arrival to departure, completing front desk duties, and assisting guests with their needs. Candidates...
Pineapple Hospitality
Boston, MA4 days ago - ...A local zoological organization in Boston is seeking a Receptionist to greet guests, answer calls, and manage reservations for both Franklin Park Zoo and Stone Zoo. The ideal candidate has a high school diploma, three years of front desk experience, and proficiency in...Work at officeLocal areaWeekend work
Zoo New England
Boston, MA2 days ago $18 per hour
Hotel Front Desk Agent/Guest Service Agent Location: 225 Norwood Park South, Norwood, MA, 02062, United States Base Pay: $18.00 / Hour Contact Information Name: George Mansour Phone: (***) ***-**** Email: ****@*****.***Full timeGiri Hotel Management LLC
East Walpole, MA2 days ago- ...Nation is seeking a The Phone Ambassador to proactively assist guests, manage inquiries, and support a seamless venue experience. The... ...Compensation ranges hourly, reflecting market rates for guest services positions in the area. #J-18808-Ljbffr Dormont Manufacturing CoHourly pay
- A leading global marketing agency in Boston is seeking a Guest Relations Representative to ensure a positive welcome for clients and visitors. Responsibilities include greeting guests, managing supplies, and providing administrative support to the Facilities Management...
- ...Desk Associate to be the primary point of contact for members and guests. This role involves greeting visitors, supporting Community... ...exceptional interpersonal skills, and be comfortable promoting WeWork services. The position requires multitasking and a commitment to...
- A leading hospitality firm in Boston is seeking a Concierge/Host to provide exceptional service to guests at a corporate location. Responsibilities include managing guest arrivals, bookings, and communications while ensuring top-notch guest experiences. The ideal candidate...Full time
$16 - $20 per hour
A leading live entertainment company in Boston is seeking a Phone Ambassador to enhance the guest experience at the House of Blues. This entry-level part-time role involves responding to phone calls and emails, providing information, and enforcing venue policies. Candidates...Hourly payPart timeFlexible hoursNight shift$40k - $75k
Medium is seeking detail-oriented customer-focused individuals to assist clients in hotel reservations and vacation planning. This fully remote opportunity offers flexibility in the travel industry with comprehensive training provided. Key responsibilities include booking...Remote job- A global communications firm located in Boston is seeking a Guest Relations Representative. This role focuses on providing outstanding customer service, greeting visitors, and maintaining a welcoming office environment. The ideal candidate has 1-3 years of relevant experience...Work at office
- ...Extended Stay - - Responsibilities: Assist guests and respond to requests; Answer phones and process reservations, registrations, payments, and departures; Maintain cash, credit card, and city ledger accounts; Provide breakfast setup and maintain front desk area; Assist...
Extended Stay
Burlington, MA3 days ago
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