Claims Administrator

Locations 1915 Snapps Ferry Road, Greeneville, TN, 37745, US 6700 Port Road, Groveport, OH, 43125, US Job Category Corporate: Individual Contributors Job Category Logistics and Transportation Job Function Quality Assurance and Claims Job Description The Claims Administrator provides administrative and operational support for the management of Workers’ Compensation and Liability claims, helping ensure claim files are maintained accurately, payments are processed timely, and documentation is handled efficiently. They work closely with claims adjusters, safety personnel, drivers, vendors, and other internal and external stakeholders to support day-to-day claims activities. They provide data entry, file maintenance, payment processing, records management, and claim-related communications. Responsibilities Enter, update, and maintain claim information, reserves, payments, and supporting documentation within claims management systems. Establish and organize new claim files by gathering and uploading required claim-related documentation. Process vendor invoices and claim-related payments accurately and in a timely manner. Request, obtain, and maintain police reports and other supporting documentation for claim investigations. Manage collection activities involving claimants, insurers, contractors, and other parties as directed. Review, sort, distribute, scan, and electronically file incoming claim correspondence and documentation. Support claims adjusters and leadership with administrative tasks, reporting, document preparation, and records management. Communicate professionally with drivers, claimants, insurance carriers, vendors, and other stakeholders regarding claim-related matters. Maintain claim logs, spreadsheets, reports, and tracking tools to support department operations. Assist with Workers’ Compensation claim administration and related documentation as needed. Ensure claim files are complete, organized, and maintained in accordance with company policies and procedures. Participate in training and professional development activities related to claims administration and risk management. Demonstrate reliable attendance, accountability, and commitment to team objectives. All other duties as assigned to meet evolving business needs. Qualifications Education: High School Diploma or GED required; Undergraduate degree preferred. Experience: Minimum six months of administrative, clerical, customer service, or related office experience preferred. Prior exposure to transportation, logistics, insurance, claims administration, or risk management is preferred, but not required. Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines. Excellent verbal and written communication skills with strong attention to detail and accuracy. Proven ability to adapt to changing priorities and maintain a high level of customer service in challenging situations. Demonstrated discretion and confidentiality in handling and protecting sensitive information. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.) Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events. #LI-Onsite #LI-BT1 WHAT WE OFFER Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA; Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party. Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General. #J-18808-Ljbffr Forward Air Corp.