Customer Service Rep

Axelon

Description: TAM Case Specialist
Pay Rate: 20/hr
Location: Hybrid - Bloomfield, CT

Job Description
Key Responsibilities
• Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.
• Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
• Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Required Qualifications
• High school diploma
• One year of experience in Absence Management Claims
• Experience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what's required
• Strong customer service skills are a must

Preferred Qualifications
• Bachelor's degree
• Three to five years of FMLA/ADA claims knowledge of process and procedures.

Apply

Vacancy posted 2 days ago

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