Microsoft Dynamics 365 & AI Solution Architect

Recruitment agencies and search firms: please do not contact us regarding this position. We are not seeking external recruiting support and will not accept unsolicited candidate submissions.

About the Role

We are looking for an experienced Microsoft Dynamics 365 & AI Solution Architect to drive the design and delivery of enterprise-scale business applications powered by Microsoft technologies and Artificial Intelligence.

This position combines deep expertise in Dynamics 365 Customer Engagement Power Platform Azure cloud architecture and modern AI technologies. The successful candidate will be responsible for defining technical strategies designing integrated business solutions and embedding Generative AI and Copilot capabilities into enterprise applications.

You will work closely with business stakeholders development teams and technical specialists providing architectural direction and ensuring solutions are scalable secure and aligned with business objectives.

Key Responsibilities

• Lead the architecture and technical design of complex Microsoft Dynamics 365 implementations ensuring alignment with enterprise requirements.

• Define scalable solution architectures across Dynamics 365 Customer Engagement (CE) CRM and the wider Microsoft ecosystem.

• Design and oversee integrations between Dynamics 365 Power Platform Azure services and external enterprise applications.

• Drive the adoption of Artificial Intelligence and Generative AI technologies within business applications leveraging Azure OpenAI and Microsoft Copilot.

• Design and implement AI-powered capabilities that enhance CRM processes automate business activities and improve customer and user experiences.

• Integrate intelligent automation using Power Apps Power Automate and AI Builder.

• Explore and implement advanced AI solutions including custom AI agents and intelligent business workflows.

• Establish architectural standards technical governance and best practices across development and implementation teams.

• Provide technical leadership mentoring and guidance to developers consultants and solution delivery teams.

• Translate complex business requirements into technical architectures solution blueprints and implementation strategies.

• Oversee application security data governance performance optimization scalability and compliance.

• Lead architecture reviews technical workshops and design discussions with business and technical stakeholders.

• Define and maintain application lifecycle management (ALM) deployment and release management strategies.

Required Skills & Experience

• 12 years of overall IT experience including substantial experience in Microsoft Dynamics 365 architecture and enterprise application delivery.

• Extensive hands-on and architectural experience with Microsoft Dynamics 365 Customer Engagement (CE) / CRM.

• Strong knowledge of Microsoft Power Platform including Power Apps Power Automate and Power BI.

• Proven experience designing and implementing cloud-based solutions using Microsoft Azure.

• Practical experience integrating AI Machine Learning and Generative AI capabilities into enterprise applications.

• Strong understanding and implementation experience with Azure OpenAI Microsoft Copilot and AI Builder.

• Experience integrating AI-driven capabilities into Dynamics 365 and business process automation solutions.

• Solid knowledge of Microsoft Dataverse REST/SOAP APIs Web APIs and enterprise integration patterns.

• Development experience with C# .NET JavaScript and Dynamics 365 customization.

• Strong understanding of enterprise solution architecture security frameworks governance and application lifecycle management.

• Proven ability to lead technical teams manage architectural decisions and engage effectively with senior stakeholders.

• Excellent communication analytical and problem-solving skills.

Preferred Qualifications

• Microsoft Dynamics 365 Solution Architect certification.

• Microsoft Power Platform Solution Architect certification.

• Microsoft Azure AI Engineer or Azure Solutions Architect certification.

• Experience with Microsoft Copilot Studio and the development of custom AI agents.

• Knowledge of Agentic AI architectures and advanced Generative AI implementations.

• Experience delivering large-scale enterprise transformation and AI adoption initiatives.

• Familiarity with emerging Microsoft AI technologies and their integration into business application ecosystems.

Ideal Candidate

We are looking for a strategic and technically accomplished architect who understands both the Microsoft Business Applications ecosystem and the evolving AI landscape.

You should be capable of combining traditional enterprise architecture with modern AI capabilities taking ownership of complex technical decisions and guiding organisations through the implementation of intelligent scalable and future-ready business solutions.

If you have a strong background in Dynamics 365 architecture and hands-on experience bringing AI and Generative AI into enterprise environments we would be interested in hearing from you.