Senior CX Specialist — Hybrid, AI‑Driven Support
Upstart
Upstart is seeking a Senior Customer Contact Specialist to support applicants through live chat, phone, and email in a fast-paced environment enhanced by AI tools. You will resolve complex questions, handle escalations, and collaborate with Operations, Product, Risk, Compliance, and Engineering to improve the customer journey. This hybrid role requires two in-office days in Columbus, with ET hours and remote work options supported. #J-18808-Ljbffr Upstart
Vacancy posted 4 days ago
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