Product Manager, Checkout Experience

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.About the TeamThis team owns one of the most important customer journeys across Klaviyo: helping prospective customers become customers. From selecting the right plan to completing a purchase, every interaction during checkout shapes conversion, customer confidence, and long-term adoption.The team is focused on building a fast, intuitive, and frictionless purchasing experience that helps customers easily understand pricing, complete their purchase, and get started with Klaviyo. Along the way, the team also owns key capabilities that support a modern SaaS purchasing experience, including subscriptions, billing, promotions, payment workflows, and customer self-service.Working closely with Engineering, Design, Growth, Finance, and Analytics, the team continuously improves the checkout experience through customer research, experimentation, and data-driven product development.The RoleWe're looking for a Product Manager to help shape the future of Klaviyo's Checkout Experience.In this role, you'll own key parts of the customer purchasing journey, with a primary focus on improving checkout conversion and reducing friction throughout the buying experience. You'll partner closely with Engineering, Design, Analytics, and Growth to build intuitive experiences that help more customers successfully evaluate, purchase, and activate Klaviyo.You'll use customer research, experimentation, and product analytics to identify opportunities to simplify the purchasing flow, improve conversion, and deliver a best-in-class SaaS checkout experience. You'll also have the opportunity to work on adjacent areas including subscriptions, billing, promotions, payment experiences, and integrations with platforms like Stripe as the product continues to evolve.This role is ideal for someone who enjoys solving customer problems, shipping polished user experiences, and using data to drive measurable business outcomes.What You'll DoOwn product initiatives across Klaviyo's customer checkout experience, with a focus on increasing conversion and reducing friction throughout the purchasing journey.Build intuitive purchasing experiences that help customers confidently select a plan, complete checkout, and activate their subscription.Partner with Design and Engineering to continuously improve the checkout flow through customer research, usability testing, experimentation, and iterative product development.Analyze conversion funnels, customer behavior, and product metrics to identify opportunities for improvement and measure business impact.Collaborate with Growth, Marketing, Finance, and Customer Success to support new purchasing experiences, pricing experiments, and go-to-market initiatives.Help evolve adjacent experiences including subscriptions, billing, promotions, payment methods, customer self-service, and payment recovery where they improve the overall customer experience.Partner with Engineering on integrations with payment platforms such as Stripe and other supporting infrastructure as needed.Define product success metrics and use experimentation to continuously improve customer outcomes.Who You Are4+ years of product management experience building B2B customer-facing SaaS products.You’re obsessed with optimizing the growth funnel and have experience owning user journeys where conversion, onboarding, growth, or customer experience were primary success metrics.Experience with SaaS checkout UX, purchasing flows, subscription products, PLG, growth, onboarding, or monetization is highly preferred.Experience with subscription billing, payment platforms (such as Stripe, Metronome, Paypal, Chargbee), to manage promotions, pricing experimentation, or payment recovery is a plus—but not required.Strong product intuition around UX and customer experience, with a passion for simplifying complex workflows.You’re data-first and AI-native. Comfortable using experimentation, funnel analysis, customer research, and analytics to inform product decisions.Excellent cross-functional partner who enjoys working closely with Engineering, Design, Data, and GTM teams.Curious, collaborative, and excited to build products that have measurable customer and business impact.You have a point-of-view on the Billing, Payments, and Monetization Landscape and how it supports the Growth lever at a Public Company.High ownership and follow‑through: you reliably drive work from “vague problem” to shipped outcome, turning feedback and ambiguity into clear next steps.Why this Role MattersCheckout is one of the highest-leverage moments in the customer journey. Every improvement to the purchasing experience—whether reducing friction, increasing conversion, or making it easier for customers to activate and manage their subscription—has a direct impact on customer growth and business outcomes.In this role, you'll help shape how thousands of businesses experience Klaviyo from their very first purchase. By building intuitive, data-driven checkout experiences and continuously optimizing the customer journey through experimentation and customer insights, you'll play a key role in driving acquisition, improving customer satisfaction, and supporting Klaviyo's next phase of growth.Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$104,000—$156,000 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).