Specialist II, Navigation Hub Herriman Campus (Part-time)

Campus Experience Specialist

The Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces. Working under the direction of the Assistant Director/Coordinator of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus. This position is part-time and requires consistent on-site presence during scheduled hours: Monday - Thursday: 7:45 a.m. - 1:30 p.m. Friday: 7:45 a.m. - 12:30 p.m. Training for the position will be at both Jordan and Herriman campuses.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Student Success Navigation Hub Support

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
• Support lost-and-found procedures in line with campus protocols.

Faculty Support Center

• Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
• Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
• Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
• Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
• Monitor service usage and common faculty support needs; share trends or concerns with the Coordinator/Assistant Director.
• Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
• Support final exam logistics as assigned.

Campus Experience Operations

• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC's standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director.
• Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and wayfinding.

Collaboration & Communication

• Communicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.
• Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience.
• Participate in team meetings, required trainings, and professional development.
• Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.

Other Duties as Assigned

• Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.

Knowledge of

• Student support services including Admissions, Registration, and student record information
• Basic financial aid, veterans' services, and academic advising
• Customer service principles and best practices
• FERPA and confidentiality standards
• MySuccess
• Basic computer operations, printing systems, and office software
• General campus operations, safety protocols, and emergency procedures
• Principles of equitable, inclusive, and student-centered service

Skills

• Strong communication skills across diverse populations
• Excellent customer service, problem-solving, and interpersonal skills
• Ability to navigate computerized student information systems (Banner preferred)
• Proficiency with Microsoft Office Suite and standard office equipment
• Attention to detail and accuracy
• Ability to learn new systems and processes quickly
• Professional phone, email, and in-person communication skills

Ability to

• Triage basic student issues to provide timely resolution or referral
• Provide high-quality, inclusive service to students, faculty, staff, and visitors
• Work independently and as part of a team in a fast-paced environment
• Prioritize tasks and manage multiple responsibilities
• Follow established procedures and apply sound judgment
• Maintain confidentiality and adhere to college policies
• Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds
• Communicate clearly and respectfully with all members of the campus community

Minimum Qualifications

• High school diploma or GED
• Basic computer literacy and ability to operate standard office equipment
• Ability to communicate effectively with a broad range of people

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.

Address: 4600 South Redwood Road Salt Lake City, Utah, 84123