LensCrafters - Assistant Manager

Overview LensCrafters is a leader in vision care, offering state‑of‑the‑art technology and a personal approach to eye care. The Assistant Manager supports the Store Manager as a business owner, delivering key performance metrics and ensuring an exceptional customer experience. General Function The Assistant Manager acts as a leader in the absence of or in support of the Store Manager, behaving as a business owner within LensCrafters. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics. Major Duties & Responsibilities Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors Supports store business plans to maximize sales & profit Partner with store manager to lead & develop team Delivers clear, constructive, timely feedback & partners with Store Manager on development Executes visual directives & maintains store appearance Maintains positive working relationship with doctors Promotes team compliance to all policies Performs administrative duties Works a flexible schedule, including nights & weekends Basic Qualifications High School graduate or equivalent 1+ year(s) management/supervisory experience with direct reports Knowledge of retail operations, processes & policies Strong basic math skills Familiarity with cash register, computers & calculators Must have a strong command of the English language for all written correspondence & oral communication Strong communicator & listener Demonstrated high-level of selling skills Proven ability to problem solve Preferred Qualifications College degree or equivalent Previous experience in leadership position within retail & customer service industry Knowledge of basic optics Knowledge of current store merchandise State licensure (if applicable) &/or ABO Certification in non-licensed states Brand Final Inspector Certification Brand Quality, Fitting & Adjusting Program Benefits Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. A competitive bonus and/or commission plan may be offered. Benefits may include health care, retirement savings, paid time off/vacation and various employee discounts. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law. #J-18808-Ljbffr