Workforce Planning & Resource Analyst
Edward Jones HQ
Edward Jones in Tempe, AZ, is seeking a Workflow Resource Analyst to optimize call center staffing and workflow planning. You will generate reports, forecast volumes, and partner with department leaders to meet performance targets. The role requires a Bachelor's in business or related field, 3+ years in a call center, and experience with Verint and NiCE/IEX. Strong analytical skills, Excel proficiency, and the ability to work with multiple stakeholders are essential. #J-18808-Ljbffr Edward Jones
Vacancy posted 2 days ago
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