Release of Information Specialist

We are looking for a Contract Release of Information Specialist to support daily technical operations and user assistance in Honolulu, Hawaii. This role focuses on resolving hardware, software, and network issues while helping maintain a stable and secure technology environment across the organization. The position also partners with vendors and internal users to keep systems functioning efficiently and to promote effective use of business technology. This position requires onsite work, so Hawaii residents are preferred. To learn more or apply, call us at View phone number on click.appcast.io.Responsibilities:• Deliver day-to-day technical assistance for end users by addressing questions, diagnosing issues, and restoring functionality across workplace systems.• Support a broad range of equipment and platforms, including desktop computers, laptops, Mac devices, printers, copiers, mobile technology, and other assigned IT assets.• Troubleshoot connectivity and infrastructure problems involving firewalls, switches, routers, and wireless access points to minimize operational disruption.• Help administer Microsoft 365 and related business applications by managing routine support tasks and system access needs.• Maintain and reinforce a secure IT environment through consistent monitoring, issue resolution, and adherence to established technology practices.• Coordinate with external technology vendors on maintenance activities, service requests, and implementation support for current and upcoming initiatives.• Provide user guidance and practical training to improve employee confidence and effectiveness when using supported systems and tools.• Create and update technical documentation, standard operating procedures, and team reference materials to support consistent service delivery.• Offer occasional after-hours assistance when critical issues require timely response outside standard business hours.