Healthcare Account Manager

About the job Healthcare Account Manager


Job Function/Purpose:

The Healthcare Account Manager (AM) helps Beacon clients maximize their systems and solutions investment. Based in the Eagan, MN metro market, this role covers healthcare accounts in greater Minnesota and Western Wisconsin. The position involves selling hardware and software solutions from the full Beacon Healthcare Line Card. The salary range for this role is between $60,000 - $85,000 USD (plus incentive compensation) commensurate on relevant education, experience, and other job related factors. In addition, this position is eligible for commissions (which will be shared in more detail at a later time).

The Healthcare Account Manager position is crucial in providing an exceptional customer experience. In this territory, you will be responsible for both named customers and strategic target accounts. The Healthcare Account Manager (AM) is tasked with achieving sales quotas and assigned account objectives. The AM must comprehend our customers' needs and strategic goals to identify how Beacon can best assist them in meeting their objectives. Concurrently, the AM should act as an influencer, connector, and coordinator to ensure that the appropriate Beacon Team is assembled at the right time to deliver the relevant Beacon products and services. The primary aim for each Account Manager is to gain the trust of our customers, become a valued technology partner, and expand Beacon Communications' market share.

The successful AM will utilize the extensive resources available at Beacon Communications, including Implementation, IT, Service Delivery colleagues, as well as other sales and management resources. This role is responsible for coordinating company executive involvement with customer leadership and collaborating closely with Project Managers to ensure customer satisfaction and ongoing retention.

The Healthcare Account Manager drives sales revenue by:

• Building and maintaining relationships with key stakeholders in their assigned accounts;
• Penetrating assigned accounts at both the IDN and facility level in the Healthcare - Acute & Post-Acute Care markets;
• Become a trusted advisor and subject matter expert in Critical Communication Technologies - including Rauland Nurse Call products/solutions, to meet the needs of their customer accounts;
• Promoting Beacon Communications' entire solution portfolio that includes Audio-Visual, Security and other Clinical Solutions including software.
• Maintaining an on-going account strategy for selling Beacon products and services to both named client accounts and New Logo accounts as assigned.

Duties and Responsibilities

• Meeting and/or exceeding financial milestones, including, but not limited to, revenue, customer growth, and sales expenses.
• Managing forecasts, pipelines, and predictability for revenue achievement.
• Managing the entire sales and ownership cycle to ensure visibility into and predictability of the opportunity-to-close process.
• Ensuring the highest levels of professionalism with our internal and external customers.
• Acting as the Beacon representative to maintain positive relationships with all employees, customers, partners, and shareholders.
• Providing timely and positive resolution of escalated sales-related issues.
• Communicating with key customers, business partners, and executives on significant issues and accomplishments.
• Attend trade shows, training, and meetings as needed.
• Maintaining accurate CRM forecasting and pipeline management.
• Additional duties as needed.

Required Skills & Experience

• Four-year college degree from an accredited institution
• 4+ years of prior sales experience is required in the role of Account Executive
• Healthcare Industry experience is required
• 25-50% travel and a willingness to work a flexible schedule as required
• Excellent communication skills, both written and verbal

Desired Skills and Experience:

• Prior experience selling healthcare related software and services is highly desirable
• Proven history of prospecting and acquiring new customers.
• Strong interpersonal and relationship-building skills.
• Strong presentation and communication skills.
• Interaction with customers at all levels including IT and C-level presentations.

Work Environment:

• The work environment will primarily be an office environment.
• Reports to the General Manager.

Essential Functions:

• Requires prolonged sitting, standing, bending, stooping and stretching. Requires manual dexterity and eye-hand coordination for data input.
• Occasionally lifts and carry items weighing up to 20 pounds.
• Must maintain a clear background check in order to satisfy customer jobsite badging requirements.
• Must be willing to submit to all vaccinations and screening tests required for customer jobsite badging protocol.
• Maintain a clear drug and alcohol screening protocol.
• 30-40% travel requirement, as needed.

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

An Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.