Sr. Manager, Infrastructure and Service Management

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Sr. Manager, Infrastructure & Service Management leads the planning, execution, and lifecycle governance of engineering projects across infrastructure engineering, material handling systems, and container handling operations. This role ensures all engineering initiatives align with regional and global objectives and are delivered within defined scope, schedule, and resource parameters.

The position develops and executes comprehensive engineering project plans, translates sizing and operational requirements into engineered designs, oversees vendor and integrator performance, and drives continuous improvement across infrastructure and handling systems. The Sr. Manager ensures reliable, end‑to‑end performance of engineering assets and maintains strong alignment across engineering, operations, procurement, and business unit stakeholders.

Duties and Responsibilities:

Technical engineering, Project Design and Execution

Lead complex engineering projects involving infrastructure engineering, material handling, and container handling systems.

Translate capacity, throughput, and operational requirements into engineered designs, specifications, and actionable work packages.

Oversee project execution from concept through commissioning, ensuring adherence to scope, schedule, budget, and quality.

Manage engineering change control, milestone communication, risk identification, and escalation procedures.

Coordinate cross‑functional dependencies across mechanical, electrical, controls, operations, and safety teams.

Engineering Governance & Service Management

Identify opportunities for engineering optimization, process improvement, and lifecycle cost reduction.

Ensure uninterrupted performance of infrastructure engineering systems and material/container handling assets.

Participate in engineering review boards and technical decision forums.

Maintain alignment across engineering, operations, procurement, and business unit stakeholders.

Stakeholder & Vendor Management

Manage engineering vendors, integrators, and equipment suppliers, including contract performance and technical deliverables.

Engage cross‑discipline and cross‑domain partners to support engineering initiatives.

Advise leadership on engineering strategy, technology selection, and long‑range infrastructure planning.

Serve as a senior technical consultant for engineering policies, programs, and standards.

Minimum Qualifications:

10–15 years of progressively complex experience in infrastructure engineering, material handling engineering, container handling systems, or related fields; or a Master’s degree with 8–12 years of relevant experience.

Demonstrated experience executing large‑scale engineering projects with cross‑functional and cross‑domain scope.

Proven experience translating sizing requirements into engineered designs and technical specifications.

Experience with vendor management, engineering procurement, and contract oversight.

Skills

Expertise in mechanical systems, infrastructure engineering, and material/container handling technologies.

Proficiency with AutoCAD, engineering design tools, and modeling software.

Strong analytical and problem‑solving skills, including technical and business‑case evaluation across the full project lifecycle.

Excellent communication, influencing, and executive presentation capabilities.

• Ability to manage multiple concurrent engineering initiatives and drive alignment across business units.

Preferred Qualifications

Engineering certifications or advanced technical credentials.

PMP, PRINCE2, or equivalent project management certification.

Master’s degree in Mechanical Engineering, Industrial Engineering, or related discipline.

Other important information about this position:

• Up to 50% travel may be required.

• As business needs evolve, duties and responsibilities may change.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay

• Bonus/Incentive Programs

• Retirement Savings – 401K with company match

• Medical, Dental, Vision, well-being programs

• Tuition Reimbursement

• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

• Paid Leave

• Employee Discount Program

• Employee Assistance & Work Life Program

• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.